We charge property taxes in four instalments each year. You can pay your taxes through your bank, by mail, in person and through pre-authorized payments. Find out more about how your property tax rate is calculated.

On this page: 

  1. COVID-19 updates
  2. Pre-authorized payment plans
  3. Pay through your bank
  4. Pay with credit card
  5. Pay by mail
  6. Payment boxes
  7. Pay in person
  8. Payment by your mortgage provider
  9. Due dates
  10. Penalties and interest charges

COVID-19 updates

Tax and utility payments

Kitchener City Council approved extending immediate short-term economic relief measures to support residents and businesses for an additional 30 days. To help offer some financial flexibility to those significantly impacted by the COVID-19 pandemic, the City will be waiving penalties and interest on property taxes, late payment charges on utility bills and invoices, and non-sufficient fund (NSF) fee charges for the month of June 2020.

In addition, city council approved additional relief and support for residents and business including:

  • an application-based property tax deferral program. The new program, launched in June, allows residents and businesses to apply to extend 2020 final property tax bill due dates by 60 days.
  • the suspension of utility disconnection and collection activities up to and including August 31, 2020.

The deadline to apply for a tax deferral has now passed. Learn more about tax deferrals.

To have more of your questions answered, please visit: www.kitchener.ca/covid19


Pre-authorized payment plans

You can set up pre-authorized payments from your bank account on either of these plans:

  • monthly plan
  • due date plan

On the monthly plan, payments are withdrawn from your bank account on the first business day of each month. We calculate the first six monthly payments using the previous year’s property taxes; the final six reflect the actual property taxes for the year.

On the due date plan, installment amounts are withdrawn according to the amount and due dates of your interim, final and supplementary tax bills. Full terms and conditions can be found on our online application form.

Sign up for pre-authorized payments

You can also set up pre-authorized payments for your Kitchener Utilities bills.

Change your banking information

To change your bank information, submit the online Pre-Authorized Banking Information Change Form at least 14 days prior to the next payment date.

You can do this by filling out our online form.

Change your banking information online

Cancel pre-authorized payments

To cancel pre-authorized payments, contact our customer service team at least 14 days before your next payment date.


Pay through your bank

Online, mobile or telephone banking

You can add the City of Kitchener as a bill payee with most banks. Use the tax roll number on your property tax bill as the account number.

Contact your bank’s customer service department if this does not work.

Allow at least five business days for your bank to process the transaction and send us your payment.

ATM or bank teller

You can pay your bill at an ATM or with a teller at most banks. Allow at least five business days for your bank to process the transaction and send us your payment.


Pay with credit card

You can pay your bill by credit card or debit card online or by phone through Paymentus, a third-party bill payment service:

We accept Visa and Mastercard. Paymentus charges a convenience fee for each transaction of 1.75% of your total payment.

Please allow at least four business days for processing.


Pay by mail

You can mail your payment to:

City of Kitchener
Financial Services - Revenue division
PO Box 1113
Kitchener, ON N2G 4R6

Make sure to:

  • send cheques only (no cash)
  • make your cheque payable to the City of Kitchener
  • include the stub of your tax bill with your payment
  • do not fold, staple, or stamp on the stub
  • send your complete bill if you need a receipt

Payment boxes

You can drop cheques off in one of the payment boxes at the Young Street entrance of City Hall and in the rotunda on the first floor. Cheques must be dated for the bill's due date or earlier.

Make sure to:

  • send cheques only (no cash)
  • make your cheque payable to the City of Kitchener
  • include the stub of your tax bill with your payment
  • do not fold, staple, or stamp on the stub
  • send your complete bill if a receipt is required

Pay in person

You can pay your property taxes by appointment at the revenue desk on the first floor of City Hall. We accept cash, cheques and debit payments. We do not accept credit cards.


Payment by your mortgage provider

If your mortgage provider pays your property taxes, it is your responsibility to make arrangements with them to ensure your taxes are paid by the due date.


Due dates

We charge property taxes in four installments each year. The following dates are property tax due dates for 2021.

Residential properties

  • March 1, 2021
  • May 3, 2021
  • July 2, 2021
  • September 1, 2021

Commercial, industrial and multi-residential properties

  • March 1, 2021
  • May 3, 2021
  • September 1, 2021
  • October 1, 2021

Penalties and interest charges

We charge penalties and interest for late payment of your property taxes at a rate of 1.25 per cent monthly.

These charges are added the day after your due date, and the first business day of every subsequent month until the full balance is paid.

Late payments will be applied to the outstanding penalty and interest first, and then to the oldest outstanding taxes.

For more information, please email us or call (519) 741-2450.