Leisure Access (fee assistance)

If program fees are preventing you, or a member of your family, from joining a city or neighbourhood association program, you could qualify for a yearly amount of $400 per person in Leisure Access fee assistance.

Apply for fee assistance

On this page:

1. Find out if you qualify
2. What you need to apply
3. Apply
4. After you apply
5. Using your funds
6. Free week of summer camp
7. Canadian Tire Jumpstart program
8. Frequently asked questions

Find out if you qualify

You may qualify for Leisure Access if you are a resident of Kitchener and your total household income (before taxes) is at or below the 2024 Leisure Access Annual Household Income Eligibility. We determine eligibility by adding 30% to the Low Income Cut Off (LICO) line set by Statistics Canada (2021).

The maximum family income depends on the number of family members. Family income cut-off levels are:

• family of one: $30,805
• family of two: $38,347
• family of three: $47,145
• family of four: $57,240
• family of five: $64,919
• family of six: $73,220
• family of seven or more: $81,519

Source: Statistics Canada low income cut-offs (LICOs)

If you have any questions:

• call 519-783-8996
• send us an email
• book an appointment at City Hall for in-person support

What you need to apply

To apply for Leisure Access, you need:

1. completed application
2. proof of income for all adults (18 years and older) in your household (see accepted documents)
3. proof of address, if not included in proof of income document (see accepted documents)

People who have arrived in Canada as a refugee or a qualifying newcomer are eligible to apply for Leisure Access within the first year (365 days) of receiving documentation that shows immigration status. In these circumstances, proof of income is not required, but proof of arrival to Canada is. Examples of accepted documents are:

• Confirmation of Permanent Residency (issued within one year)
• Refugee Protection Claimant Documentation (issued within one year)
• a document issued under a special program of the Immigration, Refugees and Citizenship Canada (IRC) such as a visa issued under Canada-Ukraine
• Authorization for Emergency Travel (CUAET) (issued within one year)

Accepted forms of proof of income

• government-issued Notice of Assessment for the most recent year showing your name and line 150 (if you need a new copy, call the Canada Revenue Agency at 1-800-959-8281 to request one)
• Ontario Works (OW) statement including address and Ontario Works eligibility card
• Ontario Disability Support Program (ODSP) statement (include address portion)
• proof of additional income not accounted for on Notice of Assessment like child support

Accepted forms of proof of address

• hydro bill
• driver's licence
• Ontario photo card
• lease agreement

Apply

You can apply for Leisure Access:

• online
• in person

Starting October 1, 2024, fee assistance applications for the 2025 Leisure Access year (November 1, 2024 – October 31, 2025) will be accepted.

If you have any questions, send us an email.

Online

To apply online, you will need:

• an email address
• PDF or image files of the required documents (we accept clear smartphone images of documents)

Apply online

In person

Paper application forms are available at any of our community centres, pools, arenas, the Kitchener Market or City Hall.

You can drop off your completed application and required documents at City Hall (book an appointment to plan your visit) or any community centre or pool.

After you apply

Within two weeks of applying, we’ll send you an email (or letter, if no email is provided) to let you know if we approved your application and list your next steps.

If your application is approved, we will set up an ActiveNet account for you (if one doesn’t exist) and add Leisure Access credits for the people listed on the application.  Each person will receive $400 per year for city-run programs. We will send you more information about using your credits (including which programs qualify and how to use the funds).

If your application is declined, we will let you know why and, if applicable, any steps you can take to apply successfully.

Staff may make exceptions, on a case-by-case basis, to accommodate individual Leisure Access requests in unique circumstances.

Using your funds

Visit our using your Leisure Access funds page to find:

• how to use your funds
• our funding year
• how to login to ActiveNet
• how to check your Leisure Access balance

Free week of summer camp

A child or young person in your household may be eligible to receive one free week of camp if they are:

• approved for Leisure Access for the current year
• AND
• registered for at least two weeks of summer camps

The free week of camp will be of equal or lesser value than the cost of the paid week(s) of camp.

This offer applies to city-run camps, including neighbourhood camps, inclusion camps and aquatic camps. Learn more about camps on our summer programs page.

Submitting a request does not guarantee approval for one free week. You will receive an email that confirms approval and a receipt showing the change in transaction.

Request form opens Monday, June 2, 2025

Request a free week of camp

Canadian Tire Jumpstart program

Canadian Tire’s Jumpstart program gives kids aged four to 18 a chance to participate in sports. It provides financial aid to qualifying families for program registration costs.

Find out more on the Jumpstart website.

Frequently asked questions