Canada Post Strike
Canada Post is on strike, effective September 25, 2025. Mail service to and from the City of Kitchener is impacted. Payment due dates for property taxes, utility bills and parking tickets will not change. Customers are responsible for keeping payments up to date.
Residents are encouraged to sign up for eBilling at Kitchener.ca/eBilling to prevent delayed invoices and payments. Find more info at www.kitchener.ca/online billing.
The City of Kitchener is offering additional bill payment options during the Canada Post strike, including online, in person and community centre drop-off.
Due to the high volume of calls and inquiries, City response times may be longer than usual. We appreciate your patience.
Bill payment options
During the postal strike, utility and property tax bills can be paid:
- Online or telephone banking
- Online at Kitchener.ca/eBilling
- Pre-authorized withdrawal from your bank account
- To register for pre-authorized payments call 519-741-2450 or email revenucustomerservice@kitchener.ca
- In person - at City Hall or your bank branch during regular business hours
- City Hall, ground floor (200 King St. W) Monday to Friday from 8:30 a.m. to 5 p.m.
- Drop off boxes – located at City Hall or any Kitchener Community Centre (cheques only, delivered in a sealed envelope addressed to the appropriate department.)
- Parking and by-law infraction tickets can be paid:
- Online – at www.kitchener.ca/parkingtickets or directly through our ticket payment portal.
- In person - at City Hall (200 King St. W) or the By-law enforcement office (33 Ontario Street N), Monday to Friday from 8:30 a.m. to 5 p.m.
- Drop box – Drop off a cheque with your ticket in a payment box on Young Street outside of City Hall.
Vendor payments
Vendor invoice payments will continue to be processed and paid by EFT (electronic fund transfer) or cheque as normal. Cheques will be held and not mailed during the postal strike. To make arrangements for pick up, email accountspayable@kitchener.ca.