If you have a concern about a building in your neighbourhood or the elevation of earth or dirt on a property, also known as grading, complete an online form and we will assess the situation.

You can also request a copy of a property survey or building plan.

On this page:

  1. File a building complaint
  2. Grading issues
  3. File a grading complaint
  4. Request a property survey or building plan

File a building complaint

If you’re concerned about someone in your neighbourhood building without a permit or know of an unsafe building, file a complaint.

In your complaint, please include:

  • detailed description of the complaint
  •  complete and correct address (use Google Maps to confirm if needed)

Our staff will investigate if a building inspector needs to investigate in person. If the address included in your complaint is not correct, we may not be able to investigate the issue.

All complaints will remain confidential following the Municipal Freedom of Information and Protection of Privacy Act.


Grading issues

Grading issues could include water pooling for several days due to grading changes in your area, or extra water run-off from a neighbour’s yard.

Depending on the soil on your property, it can take a couple of days for the water from a heavy rain fall or snow melting to absorb into the ground. This is natural and is not a reason to file a grading complaint.


File a grading complaint

If you’re concerned about grading that affects your property, file a complaint.

In your complaint, please include:

  • detailed description of the complaint
  • complete and correct address (use Google Maps to confirm if needed)

Our staff will investigate and figure out if a building inspector needs to investigate in person. If the address included in your complaint is not correct, we may not be able to investigate the issue.

Grading complaints are a civil matter. A building inspector may go to the site and suggest a solution, but any decision you make is at your own discretion and cost.

All complaints will remain confidential following the Municipal Freedom of Information and Protection of Privacy Act.


Request a property survey or building plan

You can submit a Freedom of Information Act request to access a copy of any of these documents:

  • property survey
  • site plan
  • building permit plan
  • other records

For each request, we charge a $12.50 fee. If your request involves any copying, research or extra preparation, extra charges may apply.

Submit a request online

Learn more about freedom of information requests.