Our personal assistance for leisure activities (PAL) program makes joining our programs possible, comfortable and more enjoyable for people with disabilities.

On this page:

  1. About the PAL card program
  2. Eligibility
  3. Application
  4. Partners

About the PAL card program

With a PAL card, people with disabilities can bring a helper, often a friend or family member, to help them take part in city-run programs. In most cases, there is no extra cost as the helper is there to make sure you can participate and enjoy the activity and not there to participate themselves.

We accept the PAL card for city-run programs, including:

  • public swims
  • public skates at arenas
  • community centres
  • golf courses

To use your PAL card, present the card when paying your program fees. The membership will also be listed on your ActiveNet account.

You cannot use the PAL card for ticketed events at our facilities run by third party organizations, businesses or promoters.


Anyone who is older than four years old and has a disability that restricts them from performing activities, which has lasted longer than six months and cannot be eliminated by the use of a technical aide, such as eyeglasses, is eligible for a PAL card.

Temporary PAL cards are available for those with temporary disabilities.

Attendants must be 15 years of age or older. Different attendants can help the program participant on different days.

If an attendant would be taking part in an activity with a PAL cardholder, regardless of his or her disability, the attendant would be expected to pay the program fee. For example, if a child, who has a PAL card, does not meet our age requirement to swim alone during a family swim at one of our pools, an adult would have to supervise the child and pay the swim fee.


You can apply for a PAL card online. If you have any questions or need help, call 519-741-2200, ext. 7228

You will need to include two references on your application. We will contact both references to ensure you're eligible for a PAL card.

If your application is approved, we will mail your PAL card to you.


The PAL card is also accepted by our program partners, including the cities of Waterloo, Cambridge, Guelph, Thunder Bay and the Township of Woolwich. Check out or print our full list of partners.

If a program or business is not included on our list, and you would like to use your PAL card to take part, please contact them directly to ask if they PAL card is accepted. If you are aware of a program that accepts the PAL card and it is not listed, please let us know and we'll add it to our list.