Create a MyKitchener account to access our self-serve portal and personalize your online experience with the city. Learn how to create a MyKitchener account and log in or out of your account.

If you need help, call us 24/7 at 519-741-2345.

Go to MyKitchener

On this page:

  1. Create a MyKitchener account
  2. Log into MyKitchener
  3. Log out of MyKitchener

Create a MyKitchener account

Step 1: Go to MyKitchener
You can access MyKitchener from the link above or from the top right of any page on kitchener.ca
Step 2: Create your account

Using email and password:

  • Click the ‘Sign me up!’ button at the bottom of the login screen
  • Enter your email and password (required)
  • Review and agree to the Terms and Conditions
  • Complete the reCaptcha verification
  • Click ‘Sign me up!’ 

Or

Use an existing social media account (Twitter, Google, Facebook):

  • Click on the social media account you’d like to use.
Note: the social media platform may ask you to verify your social media account.
Step 3: Add your address to your account

You do not need to add an address to create or use a MyKitchener account.

If you choose to add your address, MyKitchener will automatically display information related to your address including:

  • things to do
  • events
  • waste/leaf collection schedules
  • road closures
  • snow removal

To enter your address:

  • Enter house number, then start typing your street name and wait for the dropdown to populate/appear. Select your street name from the dropdown. (if applicable)
  • Click ‘Next’ 

If you do not want to add your address, click ‘Maybe later’.

Step 4: Verify your account

If you are prompted to, check the email you used to sign up to verify your MyKitchener account.

  • If you do not see a verification email, check your spam or junk folder.
  • Click on the link in the verification email.
  • Now you’re ready to log in to MyKitchener!

Log into MyKitchener

Step 1: Go to MyKitchener
You can access MyKitchener from the link above or from the top right of any page on kitchener.ca.
Step 2: Log in

Using email and password:

  • Enter the email and password you used to create your account on the login screen
  • Click ‘Login’

Or

If you created your account using an existing social media account (Twitter, Google, Facebook):

  • Click on the social media account you used to create your account

Log out of MyKitchener

  1. Click on your profile icon (top right corner)
  2. Click on "sign out"