Some city services, including monthly parking, are billed through a financial services invoice.

On this page:

  1. Types of invoices
  2. E-invoicing
  3. Payment methods
  4. Interest charges

Types of invoices

The payment methods and other information on this page are for financial services invoices, including:

  • monthly parking
  • Direct Detect
  • other city services where a financial services invoice is issued

To pay your parking ticket, visit our parking ticket payments page.

Financial services invoices do not include tax or utility e-billing.

If you have any questions, please contact customer service or call 519-741-2450.

E-invoicing

By default, we will send your invoices by mail. If you prefer to get your financial service invoices by email, sign up for our free e-invoicing program.

When you sign up for e-invoicing, you will stop getting invoices by mail. Please add the email address DoNotReply_e-Billing@kitchener.ca to your contacts to ensure our invoice emails don't end up in your spam or junk folder.

When you sign up for e-invoicing, you'll need your most recent City of Kitchener financial service invoice. Please review the guidelines below before signing up.

Sign up for, change or cancel e-invoicing

Guidelines for e-invoicing

  • This registration for e-invoicing applies to all finance invoices related to the customer number provided. This registration does not apply to property tax or utility bill.
  • By registering for e-invoicing, you will no longer receive a paper invoice. However, you can print a paper copy of your invoice and you may also request a mailed copy of a paper invoice for an additional charge.
  • You will provide true, accurate, current, and complete information requested in our e-invoicing registration form.
  • You will not misrepresent your identity.
  • You will keep your registration and account information up to date and accurate.
  • E-invoice(s) can be sent to only one email address - the address in your registration form.
  • If you have more than one account with us, you will need to register each account separately for e-invoicing.

Payment methods

These payment methods are available for paying your financial services invoice:

Through your bank

To pay using online, mobile or telephone banking:

  • add "Kitchener Finance" as a bill payee with most banks
  • use the 7 digit customer number as shown on your invoice as the account number

Contact your bank's customer service department if this does not work.

You can also pay your bill at an ATM or with a teller at most banks.

In either situation, please allow at least four business days for your bank to process the transaction and send us your payment.

By credit card

You can pay your bill by credit card or debit card online or by phone through Paymentus, a third-party bill payment service:

We accept Visa and Mastercard. Paymentus charges a convenience fee of 1.75% of your total payment.

Please allow at least four business days for processing.

By mail

You can mail your payment to:

City of Kitchener
Financial Services - Revenue division
PO Box 9059
Kitchener, ON N2G 4Y3

Make sure to:

  • send cheques only (no cash)
  • make your cheque payable to the City of Kitchener
  • include the stub of your invoice with your payment
  • do not fold, staple or stamp on the stub

Payment boxes

You can drop cheques off in the payment box at City Hall. Cheques must be dated for the invoice's due date or earlier.

Make sure to:

  • send cheques only (no cash)
  • make your cheque payable to the City of Kitchener
  • include the stub of your invoice with your payment
  • do not fold, staple, or stamp on the stub

In person

You can make in-person payments at the revenue desk on the first floor of City Hall. We accept cash, cheques and debit payments. We do not accept credit cards.

City Hall is open for in-person services. If you want to plan your visit and reduce waiting times, please book an appointment.

Interest charges

We charge interest for late payment of your invoice at a rate of 1.25% monthly.

These charges are added each month until the full balance is paid.

Late payments will be applied to the outstanding interest first, and then to the oldest outstanding invoices.

For more information, please contact us or call 519-741-2450.