Our e-billing service combines your tax and utility accounts in one convenient location. Access the self-service portal to sign up and view your bills, track utility consumption, request customer service support and much more.

Register or sign into e-billing

On this page:

  1. COVID-19 updates
  2. Why sign up for e-billing?
  3. Register for e-billing

COVID-19 updates

Tax and utility payments

Kitchener City Council approved extending immediate short-term economic relief measures to support residents and businesses for an additional 30 days. To help offer some financial flexibility to those significantly impacted by the COVID-19 pandemic, the City will be waiving penalties and interest on property taxes, late payment charges on utility bills and invoices, and non-sufficient fund (NSF) fee charges for the month of June 2020.

In addition, city council approved additional relief and support for residents and business including:

  • an application-based property tax deferral program. The new program, launched in June, allows residents and businesses to apply to extend 2020 final property tax bill due dates by 60 days.
  • the suspension of utility disconnection and collection activities up to and including August 31, 2020.

The deadline to apply for a tax deferral has now passed. Learn more about tax deferrals.

To have more of your questions answered, please visit: www.kitchener.ca/covid19

Why sign up for e-billing?

With our e-billing service, you can:

  • view your tax and utility bills online
  • track utility consumption
  • access your account 24-7
  • download and print your bills
  • request customer service support

Register for e-billing

Have your most recent City of Kitchener property tax or Kitchener Utilities bill ready. You will need your bill ID, found in the top right corner of your bill, and your bill issue date.

  1. visit www.kitchener.ca/ebilling
  2. click register now
  3. complete the fields using your most recent utility or property tax bill
  4. accept the terms and conditions
  5. click submit
  6. check your inbox for a verification email
  7. click the verification link
  8. enter your user name and password
  9. confirm your accounts for e-billing to complete your registration