Our e-billing service combines your tax and utility accounts in one convenient location. Access the self-service portal to sign up and view your bills, track utility consumption, request customer service support and much more.

Register or sign into e-billing

On this page:

  1. Book an appointment
  2. Why sign up for e-billing?
  3. Register for e-billing

Book an appointment

City Hall is open for in-person services. If you want to plan your visit and reduce waiting times, please book an appointment:

Many services are also available online or by phone.

Why sign up for e-billing?

With our e-billing service, you can:

  • view your tax and utility bills online
  • track utility consumption
  • access your account 24-7
  • download and print your bills
  • request customer service support

Register for e-billing

Have your most recent City of Kitchener property tax or Kitchener Utilities bill ready. You will need your bill ID, found in the top right corner of your bill, and your bill issue date.

  1. visit www.kitchener.ca/ebilling
  2. click register now
  3. complete the fields using your most recent utility or property tax bill
  4. accept the terms and conditions
  5. click submit
  6. check your inbox for a verification email
  7. click the verification link
  8. enter your user name and password
  9. confirm your accounts for e-billing to complete your registration

Download the tax and utility e-billing terms.