Our e-billing service combines your tax and utility accounts in one convenient location. Access the self-service portal to sign up and view your bills, track utility consumption, request customer service support and much more.

Register or sign into e-billing

On this page:

  1. COVID-19 updates
  2. Why sign up for e-billing?
  3. Register for e-billing

COVID-19 updates

Tax payments

To help offer some financial flexibility to those significantly impacted by the COVID-19 pandemic, the City has implemented the 2021 Property Tax Installment Deferral program, an application-based property tax deferral program. The new program, launched in April, allows residents and businesses to apply to extend 2021 May and final tax bill due dates by 60 days. Learn more about the program.

To have more of your questions answered, please visit: www.kitchener.ca/covid19


Why sign up for e-billing?

With our e-billing service, you can:

  • view your tax and utility bills online
  • track utility consumption
  • access your account 24-7
  • download and print your bills
  • request customer service support

Register for e-billing

Have your most recent City of Kitchener property tax or Kitchener Utilities bill ready. You will need your bill ID, found in the top right corner of your bill, and your bill issue date.

  1. visit www.kitchener.ca/ebilling
  2. click register now
  3. complete the fields using your most recent utility or property tax bill
  4. accept the terms and conditions
  5. click submit
  6. check your inbox for a verification email
  7. click the verification link
  8. enter your user name and password
  9. confirm your accounts for e-billing to complete your registration