Contests rules & regulations

Sign up for City of Kitchener tax and utility e-billing for a chance to win!

Contest Rules

More than 50% of Kitchener homes are signed up for tax and utility e-billing. To celebrate this and encourage even more users to sign up, the City of Kitchener (the “City”) is holding a contest!

By participating or attempting to participate in this contest, you are deemed to have received, understood, and agreed to these contest rules.

NEW E-Billing User Option

CONTEST PERIOD: Begins at 12:01 a.m. on Sunday June 28, 2026, and ends at 11:59 p.m. on Sunday August 30, 2026.

WHAT YOU CAN WIN: One of nine (9) utility bill credits, each valued at $200.00.

ELIGIBILITY: Open to any Kitchener Utilities customer who signs up as a new e-billing customer within the above-noted contest period. No purchase is necessary to enter this contest.

HOW TO ENTER: Sign up as a new e-billing user at https://billing.kitchener.ca/Portal/ within the above-noted contest period.

WINNER SELECTION: After the close of the above-noted contest period, potential winners will be randomly selected from eligible contest entries.

Terms Applicable to Both New E-Billing User Option and All E-Billing Users Option

WINNER SELECTION:

• The odds of winning will be determined by the number of entries received.
• If your contest entry is randomly selected to be a potential winner, the City will use the contact information you have provided to Kitchener Utilities to notify you. To claim your prize, just make arrangements with the City for the $200.00 utility bill credit to be applied to your next utility bill.
• In the event that a potential winner does not respond to such notification within a reasonable time period, declines a prize for any reason, or does not meet the requirements set out in these contest rules, all as determined by the City, the potential winner will be disqualified. An alternate potential winner will be randomly selected from among remaining eligible contest entries.
• Each potential winner will have to answer a skill testing question, sign a waiver and release, and otherwise comply with the terms of these contest rules in order to claim a prize.
• If a potential winner is under the age of 18 years, a parent or legal guardian will be required to sign a waiver and release.
• Whether an individual meets eligibility requirements will be determined by the City. The City reserves the right to require proof of identity or eligibility to enter this contest, and failure to provide such proof on request may result in disqualification.
• The City reserves the right to refuse or reject your contest entry if you attempt to enter the contest in an unauthorized manner; your entry is not in compliance with these contest rules; your entry contains false or misleading information; your entry is late, illegible, incomplete, or otherwise irregular; or, for any other reason as the City may determine.
• The City reserves the right to limit one winner per household per contest, as determined in the City’s sole discretion.

PERSONAL INFORMATION:

• Personal information is being collected in relation to this contest under the authority of s.11(1) of the Municipal Act and in accordance with s.28(2) of the Municipal Freedom of Information and Protection of Privacy Act (“MFIPPA”) and will be used to administer the contest. This information will be shared with City elected officials, employees, volunteers, representatives, and agents who require it as part of their work at the City. The personal information collected will be used only for the purposes noted herein and will be protected in accordance with the requirements stipulated in MFIPPA.
• Inquiries about the collection, use, or disclosure of your personal information or questions about this contest should be directed to Communications and Marketing at media@kitchener.ca.

OTHER:

• By participating or attempting to participate in this contest, you release and discharge the City, its elected officials, employees, volunteers, representatives, and agents (the “Releasees”), and agree to indemnify, protect, and hold harmless each of the Releasees, from all actions, claims, demands, damages, or liability arising from your participation or attempted participation in the contest, including but not limited to the awarding of these prizes hereunder and the use of personal information.
• All prizes must be accepted as awarded and may not be transferred or resold. Any unused portion of a prize, once awarded, will be deemed forfeited.
• The City is not responsible for any entries which are lost, stolen, destroyed, misdirected, or not properly submitted. Whether or not an individual meets eligibility requirements will be determined by the City.
• All decisions of the City in relation to this contest are final, binding, and conclusive. The City reserves the right to cancel, suspend, or modify the contest or these contest rules at any time without notice.
• If any part of these contest rules is legally unenforceable or inapplicable, then that part will be deemed invalid. However, the remainder of these contest rules will otherwise continue to be legally binding.
• The contest and these rules are governed by the construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

The City of Kitchener is pleased to offer residents the opportunity to enter a giveaway for a chance to win tickets to WWE NXT Live at The Aud.

By participating or attempting to participate in this contest, you are deemed to have received, understood, and agreed to these contest rules.

CONTEST PERIOD: Begins Saturday October 10, 2026 at 9 a.m. and ends Tuesday October 13, 2026 at 9 a.m..

WHAT YOU CAN WIN: Two (2) tickets to WWE Presents NXT Live on Thursday October 15, 2026 at The AUD, valued at $75.50 + tax.

ELIGIBILITY: Open to any person who resides in Ontario, is 18 years of age or older, and completes the steps set out under the ‘HOW TO ENTER’ section below within the above-noted contest period. No purchase is necessary to enter this contest.

HOW TO ENTER:

To enter the giveaway, participants must:

1. Follow the City of Kitchener social media account on the platform where the giveaway is being hosted.
2. Comment on the designated giveaway post.
3. Tag at least one (1) other person in the comment.

Each eligible comment that meets all of the above requirements will count as one (1) entry.

Participants may submit one (1) eligible entry per day during the Contest Period. Each entry must be submitted as a new comment and must tag at least one (1) person. Participants may return each day of the Contest Period to receive an additional entry.

No purchase is necessary to enter or win.

WINNER SELECTION: A potential winner will be randomly selected from eligible contest entries within a reasonable time of the end of the above-noted contest period. A potential winner will have to answer a skill testing question, sign a waiver and release, and otherwise comply with the terms of these contest rules in order to claim a prize. The odds of winning will be determined by the number of entries received.

OTHER DETAILS ABOUT WINNER SELECTION:

• If your contest entry is randomly selected to be a potential winner, the City will direct message you using the social media account you used to enter the contest to notify you.
• The winner’s telephone number will be collected to administer the skill testing question and give instructions about how to sign the waiver and release and claim the prize.
• In the event that a potential winner does not respond to such notification within a reasonable time period, declines a prize for any reason, or does not meet the requirements set out in these contest rules, all as determined by the City, the potential winner will be disqualified. An alternate potential winner will be randomly selected from among remaining eligible contest entries.
• Whether an individual meets eligibility requirements will be determined by the City. The City reserves the right to require proof of identity or eligibility to enter this contest, and failure to provide such proof on request may result in disqualification.
• The City reserves the right to refuse or reject our entry if you attempt to enter the contest in an unauthorized manner; your entry is not in compliance with these contest rules; your entry contains false or misleading information; your entry is late, illegible, incomplete, or otherwise irregular; or, for any other reason as the City may determine.

PERSONAL INFORMATION AND PUBLICITY:

• Personal information is being collected under the authority of s.11(1) of the Municipal Act and in accordance with s.28(2) of the Municipal Freedom of Information and Protection of Privacy Act (“MFIPPA”) and will be used to administer and publicize this contest. This information will be shared with City elected officials, employees, volunteers, and agents who require it as part of their work at the City. The personal information collected herein will be used only for the purposes noted herein and will be protected in accordance with the requirements stipulated in MFIPPA.
• Inquiries about the collection, use, or disclosure of your personal information or this contest should be directed to Mariana Bilbao, Marketing Associate (Aud and Arena) at mariana.bilbao@kitchener.ca
• The City will publicize the winner’s name and identify them as the winner of this contest of the City’s social media platforms. By entering the contest, the winner agrees to the use of their name for such purposes.

OTHER:

• By participating or attempting to participate in this contest, you release and discharge the City, its elected officials, employees, volunteers, and agents (the “Releasees”), and agree to indemnify, protect, and hold harmless each of the Releasees, from all actions, claims, demands, damages, or liability arising from your participation or attempted participation in the contest, including but not limited to the awarding of these prizes hereunder and the use of personal information.
• All prizes must be accepted as awarded and may not be transferred or resold. Any unused portion of a prize, once awarded, will be deemed forfeited.
• The City is not responsible for any entries which are lost, stolen, destroyed, misdirected, or not properly submitted.
• All decisions of the City in relation to this contest are final, binding, and conclusive.
• The City reserves the right to cancel, suspend, or modify the contest or these contest rules at any time without notice.
• If any part of these contest rules is legally unenforceable or inapplicable, then that part will be deemed invalid. However, the remainder of these contest rules will otherwise continue to be legally binding.
• The contest and these rules are governed by the construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.