How to report a problem or make a bylaw complaint

You can file a bylaw complaint or report a problem you see in a few different ways. Before you start your report, please make sure you have this information ready about the issue:

address
description
photos if using an online method

If you want staff to follow up with you about the issue, you will need to share your phone number or email address. Your information is confidential and will not be shared.
To file a noise complaint, please call the police non-emergency line at 519-570-9777.

Tools/resources: Internet-connected device or telephone.

MyKitchener

With a free MyKitchener account, you can report problems online.

All you need to do is sign up for an account and use the widget called “Report a problem.”

Call us

Call 519-741-2345 at any time of day to report a problem.

Use our online form

We have an online form you can use to report problems. You can upload photos to the form.

Land acknowledgement

The City of Kitchener is situated on the traditional territory of the Chonnonton, Anishinaabeg, and Haudenosaunee Peoples. We recognize our responsibility to act as stewards for the land and honour the original caretakers who came before us. Our community is enriched by the enduring knowledge and deep-rooted traditions of the diverse First Nations, Métis, and Inuit Peoples who live in Kitchener today.