Thanks to a New Horizons for Seniors Program grant from the Government of Canada, we're able to offer seniors free virtual technology training. We hope this will improve social connections and access to information during the COVID-19 pandemic and into the future.

All courses on this page are free and hosted in person or virtually on Zoom. If you have any questions, please send us an email or call 519-741-2200, ext. 5079.

Register online for a free technology course

On this page:

  1. Register online
  2. Subscribe for updates
  3. Borrow a Chromebook or iPad
  4. Inclusion support
  5. Tech support session
  6. Intro to iPads
  7. Intro to Chromebooks
  8. Intro to email
  9. Intro to the internet
  10. Stay safe online

Register online

Use our online form to register for any of these free courses or to request to borrow a Chromebook or iPad.

If you have any questions, please send us an email or call 519-741-2200, ext. 5079.

Subscribe for updates

Click the green button on the right side of this page to get an email when we post new courses.

Borrow a Chromebook or iPad

The goal of this program is to help older adults access technology and improve their digital literacy. As a registered participant of this program, you can borrow an iPad or a Chrome book, as well as take part in any of our free technology training programs. Some devices are enabled with LTE/cellular service for those who do not have access to Wi-Fi.  

Use our online form to request a loan for a Chromebook or iPad. If you have any questions, send us an email or call 519-741-2200, ext. 5079.

Loan period

You can borrow a Chromebook or an iPad for up to 30 days at a time. If you want to extend the 30 days, send us an email 3 to 5 days before the due date to ask if an extension is possible. If there is no waiting list the device you are using, the due date can be extended for another 14 days.

Technical support

We cannot offer technical support for the Chromebook or iPads borrowed. If you have challenges using the device, there are a few different community resources that can help you, including:

  • EnTECH: EnTECH is a club at the University of Waterloo that aims to improve the lives of older adults in the Waterloo Region by engaging them with technology for the purposes of keeping them in contact with their families, and for recreation. Visit their website to learn more.
  • Bits and Bytes Computer Club: Provides ongoing monthly Zoom training sessions, virtual events including speakers' meetings, computer “drop-in” support, and presentations on a variety of technology topics. For more information, visit their website or email
  • Cyber Seniors: Free technology support to older adults delivered by trained youth or senior mentors. Training methods are flexible and can be delivered through structured virtual classroom style training, to one-to-one training. For more information, visit their website or call 844-217-3057

Inclusion support

If you require an accessible document or support to take part in a city meeting or city program, let us know. We're happy to accommodate you.

Or, contact Olivia Curtis, Inclusion Services Coordinator, program and resource services, at 519-741-2200, ext. 7229 (TTY 1-866-969-9994).

Tech support session

Our tech support sessions are designed to provide the opportunity for help or advice on any topic related to the effective use of technology. There will be no agenda for support sessions. The learning will be driven by participant questions.

Some possible questions could be:

  • how do I organize photos on my iPad?
  • how can I bookmark websites on my laptop?
  • how can I ensure that I’m being safe when I’m shopping online?
  • I don’t know what I don’t know - I need help!

Cost: free

Program dates

Downtown Community Centre

  • Thursday, September 1: 10:30 a.m. to 12:30 p.m.
  • Wednesday, September 28: 12:30 to 2 p.m.


  • Wednesday, September 7: 2 to 3:30 p.m.


Intro to iPads

Participants will learn the physical parts of the iPad, navigation, gestures, settings, camera, photos, the App Store, apps, Safari, and more as time allows. Please bring your iPad and, if you want to use the App Store, your iTunes account information (username/email and password).

This course is three one-hour sessions.

Program dates

Rockway Centre

  • Friday, September 2: 1 to 2 p.m.
  • Friday, September 9: 1 to 2 p.m.
  • Friday, September 16: 1 to 2 p.m.


Intro to Chromebooks

Participants will learn about the physical features of a Chromebook, its basic functionality and how it differs from other laptops and devices. We will explore the Chrome Browser and learn how to use it to access common websites.

Any device can attend this course.

Program dates

Downtown Community Centre

  • Tuesday, September 6: 1 to 2 p.m.


Intro to email

Participants will learn about the effective and safe use of email - various platforms, uses, account set up and maintenance, best practices/etiquette, phishing and personal protection.

Program dates

Downtown Community Centre - computer or laptop

  • Tuesday, September 20: 1 to 2 p.m.

Rockway Centre - iPad, iPhone or tablet

  • Wednesday, September 28: 10 to 11 a.m.


Intro to the internet

Participants will learn common terms related to using the internet, ways to access the internet, common purposes for using the internet, how to ‘google’ effectively, how to locate and save favourite websites, and basic safety practices for being online.

Program dates

Rockway Centre - computer or laptop

  • Monday, September 12: 11 a.m. to noon

Rockway Centre - iPad, iPhone or tablet

  • Monday, September 19: 11 a.m. to noon


Stay safe online

Participants will explore why and how to maintain safe online practices, the importance of safe passwords, examine common scams and how to recognize and avoid them, and how to stay current with their digital literacy.

Any device can attend this two-day course.

Program dates

Downtown Community Centre

  • Tuesday, September 27: 1 to 2 p.m.
  • Thursday, September 29: 1 to 2 p.m.