Your personal and family situation can affect the amount of property tax you’re obligated to pay.

Find out more about the specific situations that may result in a tax break or rebate.

On this page: 

  1. 2021 Property Tax Instalment Deferral program
  2. Cancelling or reducing taxes
  3. Ontario senior homeowners' property tax grant
  4. Rebate for charitable organizations
  5. Seniors and disability tax deferrals

2021 Property Tax Instalment Deferral program

If you're experiencing financial hardship as a direct result of the COVID-19 pandemic, you may qualify for property tax instalment deferrals for the 2021 tax year.

This program is available for residents and businesses.

Visit our 2021 Property Tax Instalment Deferral program page to learn more.


Cancelling or reducing taxes

You can submit a request for your property taxes to be reduced or cancelled as per Section 357 of the Municipal Act. You can apply for a tax adjustment if:

  • Your property could not be used for its normal use for three months or more due to repairs or renovations
  • Your non-residential property has a different use since the last assessment
  • Your property was granted exempt status after the last assessment
  • There has been a fire or demolition on your property
  • There was a “gross and manifest error” in the assessment
  • You must apply for a cancellation or reduction no later than February 28 of the next tax year.

Mail your completed application to:

Financial Services - Revenue Division
City of Kitchener
PO Box 1113
Kitchener, ON
N2G 4R6

You can also drop off your completed application in our payment boxes on the first floor of City Hall.

Submit your application by February 28 of the year following the tax year for which the application applies. Please carefully complete your application, incomplete applications will not be processed.

For more information, please email us or call (519) 741-2450.


Ontario senior homeowners' property tax grant

This grant helps senior homeowners with low to moderate incomes offset taxes on their property.

Visit the Ontario Ministry of Finance’s website to learn more or call 1-866-ONT-TAXS (1-866-668-8297).


Rebate for charitable organizations

Eligible charities are entitled to a rebate of up to 50 per cent of their property taxes. Read about the requirements set out by the Region of Waterloo. You must apply annually for the rebate.

If your organization qualifies, download our application form and once completed, mail it to:

Financial Services - Revenue Division
City of Kitchener
PO Box 1113
Kitchener, ON
N2G 4R6

You can also drop off your completed application in our payment boxes on the first floor of City Hall.

Submit your application between January 1 of the tax year in question and February 28 of the following year. Applications must be submitted annually. Please carefully complete your application, incomplete applications will not be processed.

For more information, please email us or call us at 519-741-2450.


Seniors and disability tax deferrals

If you receive either the Guaranteed Income Supplement for seniors or if you have a disability, and you receive support through the Ontario Disability Support Program, you can apply for a property tax deferral. Read about the requirements and full program details in the Region of Waterloo policy.

To apply for tax deferral, please complete our tax deferral application.

Completed applications can be mailed to:

Financial Services - Revenue Division
City of Kitchener
PO Box 1113
Kitchener, ON
N2G 4R6

You can also drop off your completed application in our payment boxes on the first floor of City Hall.

Submit your application by November 1 of the tax year for which the application applies. Applications must be submitted annually.

For more information, please email us or call (519) 741-2450.