Forest Heights Pool is home to two fully accessible indoor pools, including a 25-metre lap pool and a smaller warm pool. We offer swimming lessons, aquafit classes, family swims, lane swimming time and more activities for the whole family.

Check our swimming calendars

On this page:

  1. Contact information
  2. Hours
  3. Parking and transit
  4. Swimming calendars
  5. Swimming lessons
  6. Swimming fees
  7. Pool guidelines
  8. Pool closures and weather policy
  9. Wi-Fi
  10. In the neighbourhood

Contact information

Address: 253 Fischer Hallman Road

Phone number: 519-741-2493


Hours

Monday to Friday: 7 a.m. to 9 p.m.

Weekends: 2 to 7:30 p.m.

Forest Heights Pool will be closed on Monday, October 10.


Parking and transit

Free parking is available off Fischer Hallman Road.

Grand River Transit (GRT) route 2 stops on Fischer Hallman Road in front of Forest Heights Pool. You can also walk to the Fischer-Hallman/Queens Boulevard bus station and take route 201. Plan your route with GRT’s trip planner.

GRT no longer offers paper bus tickets. Fare payment information is available on their website.

Bike racks are available at Forest Heights Pool.


Swimming calendars

We offer these swimming programs, use the links below to see upcoming swim times on a calendar:

Check our swimming program descriptions page to learn more about a specific program.

Find upcoming swimming programs and register a program on ActiveNet.

Register for a swim time

Changing your registration

If you need to change your registration, please do so through ActiveNet or at the pool’s front desk:

  • single-visit programs: up to 11:59 p.m. the day before
  • swimming lessons: seven days before swimming lessons begin

Login to your account and select Transaction and Payment History. Find your swim, click the withdraw button and choose your refund method.


Swimming lessons

Registration for swimming lessons:

  • until December is open now
  • between January and June 2023 opens on December 20, 2022
  • between July and August 2023 opens on June 20, 2023

Register on ActiveNet

Register for swimming lessons or other programs on ActiveNet. Family swims are also available.


Swimming fees

You can purchase tickets at these pools:

Adult

  • single: $6.12

  • 5 tickets: $29.10

  • 20 tickets: $110.24

  • 60 tickets: $293.98

Child (0-17) and senior (55+) 

  • single: $4.08

  • 5 tickets: $19.38

  • 20 tickets: $73.43

  • 60 tickets: $195.81

Family

  • single family admission: $13.92

  • 5 family admission tickets: $62.65

Apply for lower fees

Through our leisure access program, you can apply for lower fees for city-run programs. Find out if you're eligible and learn how to apply on our leisure access page.

Get inclusion support

If you or your child has a disability, you can apply for an inclusion membership to get inclusion support. Support can include personal assistance for leisure activities (PAL).


Pool guidelines

Open the accordions below to learn about our pool guidelines.

Age requirements

For swim admission purposes, a caregiver is defined as someone 12 years or older, responsible for the child.

A swimmer to caregiver ratio defines the number of swimmers that can be supervised by a caregiver. Example: (4:1 ratio) means four swimmers can be supervised by one caregiver.

  • under 10 years old: requires supervision
  • under 7 years old: must be within arm’s reach of the caregiver in the shallow end (2:1 ratio)
  • 7 to 9 years who have not passed a swim test: must be within arm’s reach of the caregiver in the shallow end (4:1 ratio) or (8:1 ratio) if all swimmers are wearing lifejackets.
    • lifejackets may need to be supplied by swimmers as there is a limited supply at each facility
    • lifejackets may not be available at all programs
    • lifejackets must be the appropriate size for the swimmer and approved by Transport Canada
    • water wings, puddle jumpers or any other floatation devices are not acceptable as lifejackets
  • 7 to 9 years who have passed a swim test: may swim unaccompanied as long as a caregiver remains in the pool environment to supervise.
Deep end and swimmer safety

An aquatic staff member may request any swimmer attempts a swim test at any time. To ensure the safety of all swimmers, if at any point a swimmer exhibits any signs that they are tired or weak, aquatic staff may ask them to leave any deep area of a pool and return to the shallow area to attempt a swim test. This also includes anyone over the age of 10. It is up to the lifeguards on duty to allow swimmers to return to the deep area.

Swim admission test

To provide a safe and enjoyable aquatic environment, we've established a facility swim test standard to help evaluate participants’ swimming ability. This test is used in conjunction with the Wristband Identification Program.

Open the accordions below to learn about the swim admission test.

Swim test assessment

The requirements of the patron are to demonstrate comfort in the water and swim on their front for 20 metres in the designated swim test area of the pool. The swim test will also include a change in direction.

To properly assess a participant’s swimming ability, aquatic staff must observe the following during the swim test:

  • no touching of the bottom or wall of the pool
  • completion of the entire distance comfortably and confidently
  • swimmer’s body must be positioned horizontal and near the surface
  • continuous swimming with no stopping or resting at any point
  • strong forward movement throughout
  • an open water change of direction
  • swimmer’s ability to submerge face under water
  • swimmer’s ability to take a breath while swimming
Swim Card

Children between 7 and 9 years old, who successfully complete the swim test, will receive a swim test card. Swimmers must present their swim test cards to receive a green band before admission to a recreation swim.

Wristband Identification Program

Upon entry to a pool, visitors 0 to 9 years old will be given a coloured wristband to help staff identify their swimming ability. The colours are defined as follows:

Red band

  • children 0 to 6 years old must be accompanied and within arm’s reach of caregiver.
  • caregiver ratio 2:1

Yellow band

  • children 7 to 9 years old are assumed to be non-swimmers and must be accompanied and within arm’s reach of caregiver
  • caregiver ratio 4:1 without lifejackets
  • caregiver ratio 8:1 with lifejackets for all children

Green band

  • children 7 to 9 years old who have passed the Swim Admission Test may swim unaccompanied
  • caregiver must remain in the pool environment to supervise.

Blue band

  • all swimmers 10 years and older will get a blue wristband to show that they have paid admission to the pool

Pool closures and weather policy

Pool closures during a program

If staff need to close the pool during a program, we’ll issue a credit in these ways:

  • pre-registered programs: credit to ActiveNet account
  • drop-in programs: complimentary pass, see pool entrance staff

We will not issue refunds or credits if you choose to leave due to light rain or cool weather.

Weather policy

For your safety, we’ll close the pool in these situations:

  • heavy rainfall
  • lightning or thunder

We will keep the pool will remain closed for 30 minutes after staff hear the last bolt or lightning or sound of thunder.

If in doubt, call us to check if we are open.


Wi-Fi

Use your own phone, tablet or computer with our free Wi-Fi. Choose the “Kitchener Public WiFi” network and follow the instructions that show up.


In the neighbourhood

Forest Heights Pool is next door to Forest Heights Community Library.

Forest Heights Community Centre is located at 1700 Queen’s Boulevard. From Forest Heights Pool, you will need to turn left on Fischer-Hallman Road towards Queen’s Boulevard, then make a left onto Queen’s Boulevard and the community centre will be on your right-hand-side.

Forest Heights Community Centre offers programs for the whole family, including:

  • indoor walking club
  • games
  • drop-in groups and activities for youth and seniors

Learn more on our Forest Heights Community Centre page or register on ActiveNet.

Fischer Park has eight sports fields, which you can book for private use. Check our field conditions page to see if the sports fields are open. The park also has four tennis courts, a running track, and a skate park.