Our staff team is made up of five departments who work together to bring you the services you count on everyday. You can find contact information for all divisions in our staff directory.
On this page:
- Corporate structure
- CAO’s office
- Community services
- Corporate services
- Development services
- Financial services
- Infrastructure services
Corporate structure
The chief administrative officer (CAO) oversees the city’s five departments.
Each department has a general manager, who oversees the divisions within their department.
Our corporate leadership team is made up of the CAO and the five general managers.
CAO’s office
Our CAO is responsible to city council for the effective and efficient operation of the city. All city departments report to council through the CAO.
The CAO’s office oversees strategic plans and projects, including our corporate Strategic Plan.
Community services
Community services includes these services:
- community centres
- swimming pools
- arenas
- sports
- customer service
- inclusion and support services
- Kitchener Fire Department
Corporate services
The corporate services department includes these services:
- publication advertising
- Digital Kitchener
- business licensing
- marriage licences
- office of the mayor and council
Development services
The development services department includes these services:
Financial services
Financial services includes these divisions:
- accounting
- financial planning
- revenue
- procurement
Infrastructure services
The infrastructure services department includes these services:
- facilities management
- fleet
- roads and traffic operations
- parks and trails
- Kitchener Cemeteries
- Kitchener Utilities