Our staff team is made up of five departments who work together to bring you the services you count on everyday. You can find contact information for all divisions in our staff directory.

On this page:

  1. Corporate structure
  2. CAO’s office
  3. Community services
  4. Corporate services
  5. Development services
  6. Financial services
  7. Infrastructure services

Corporate structure

The chief administrative officer (CAO) oversees the city’s five departments.

Each department has a general manager, who oversees the divisions within their department.

Our corporate leadership team is made up of the CAO and the five general managers.


CAO’s office

Dan Chapman is Kitchener’s CAO. He is responsible to city council for the effective and efficient operation of the city. All city departments report to council through the CAO.

The CAO’s office oversees strategic plans and projects, including our corporate Strategic Plan.


Community services

The general manager of the community services department and deputy CAO is Michael May. Community services includes these services:


Corporate services

Victoria Raab is the general manager of the corporate services department, which includes these services:


Development services

Justin Readman is the general manager of the development services department, which includes these services:


Financial services

The city’s chief financial officer is Jonathan Lautenbach. Financial services includes these divisions:


Infrastructure services

Denise McGoldrick is the general manager of the infrastructure services department, which includes these services: