City Hall is open for in-person services. If you want to plan your visit and reduce your waiting time, please book an appointment.
On this page:
City’s commitment to respectful interactions
The City of Kitchener is committed to making sure everyone is treated with respect. This means being kind and polite when using City services, visiting City facilities and parks, or attending events. Read more about the City’s commitment to respectful interactions.
City Hall
The address of City Hall is:
200 King Street West
Kitchener, ON
N2G 4G7
The building is open during these hours:
- Monday to Friday: 7 a.m. to 9 p.m.
- weekends and statutory holidays: 9 a.m. to 9 p.m.
City Hall is open for in-person services from Monday to Friday between 8:30 a.m. and 5 p.m.at our main floor City Hall Service Centre. Staff from all City Hall service areas are available to serve you from one central, accessible location.
When you arrive at City Hall, staff will be available to check you in for your appointment or service request or check in at one of our convenient self-serve kiosks.
Multi-language and American Sign Language (ASL) interpretation support is available in person at City Hall.
Revenue
Appointments are available, but not required to make these payments in person:
- property taxes
- utility bills
- parking tickets
Payment methods
We accept these payment methods.
- debit card
- cash
- cheque made out to the City of Kitchener
We do not accept payment by credit card.
Other payments
Please call 519-741-2450 or send us an email.
Marriage licensing
City Hall is open for walk-ins to apply for a marriage licence. If you want to plan your visit, you can book an appointment.
Visit our marriage and divorce page to find:
- what you need to get a marriage licence
- licence cost
- licence requirements
Building
You can book an appointment online for any of these building services:
- deliver plans or reports
- request surveys or drawings
- make a payment
- grading or building complaints
- apply for a building permit
Engineering
You can book an appointment online for any of these engineering services:
- make a payment
- deliver plans or reports
- drainage complaints
- apply for a permit
- review site plans or subdivisions
Legislated services
You can book an appointment online to:
- apply for a marriage licence
- apply for or renew a business licence
- commission documents, including French foreign pension documents (see available list)
- make a freedom of information (FOI) request
- apply for or learn about lottery licences
Parking
If you need to pick up a new parking transponder or permit, you can book an appointment online.
Planning
You can book an appointment online for any of these planning services:
- make a payment
- pick up or drop off notice signs
- development application affidavit - commissioner signature
- consultation for development applications and services