We've made it easier than ever for you to connect with Kitchener. You can connect with us online, in person, by email, through social media, or by phone - it's up to you!

Click the "Translate" button at the top of any page on kitchener.ca to translate the the page.

Report a problem

On this page:
  1. Online
  2. Phone and TTY
  3. In person
  4. Mail
  5. Multi-language interpretation support
  6. Staff contacts
  7. Contact your city councillor
  8. Feedback about city services
  9. Region of Waterloo
  10. Harm reduction: mental health and substance abuse

City’s commitment to respectful interactions

The City of Kitchener is committed to making sure everyone is treated with respect. This means being kind and polite when using City services, visiting City facilities and parks, or attending events. Read more about the City’s commitment to respectful interactions.

Online

Send us an email if you have a question or concern.

Report a problem

If you see something listed below that needs our attention, report a problem online.

  • graffiti
  • needles
  • litter in a playground, park or trail
  • parking
  • property standards
  • potholes
  • sidewalk snow clearing
  • sidewalk trip hazards
  • trail surface maintenance

If you see a sign that does not comply with our sign bylaw, you can report it online.

If your concern is not listed, it may fall under the Region of Waterloo or another organization.

Visit our coyotes and wildlife page for information about:

  • sick, injured or orphaned animals
  • dead animals
  • pests

Social media

Follow us on social media for updates and things to do:

MyKitchener

Create a free MyKitchener account to:

  • build and customize a personalized dashboard
  • get notifications for upcoming registration dates (including summer camps!)
  • report a problem and get updates from staff
  • manage your property tax and utility bills

Signing up for an account takes less than 5 minutes! You can login to MyKitchener from your computer, tablet or phone.

Create a MyKitchener account

Phone and TTY

City of Kitchener

Multi-language interpretation support is available by phone.

Waterloo Region Police Services (WRPS)

  • 911: in an emergency
  • 519-570-9777: not in an emergency or to file a noise complaint
  • 1-888-420-1777: use the WRPS TTY system for deaf and hard of hearing callers

Please note that if you see someone experiencing a mental health crisis, the WRPS is the only service that can offer an immediate response.

WRPS may dispatch officers in non-emergencies. WRPS is piloting the Integrated Mobile Police and Crisis Team (IMPACT), where mental health workers accompany police at their discretion between 8 a.m. to midnight.

In person

Kitchener City Hall is located at 200 King Street West in downtown Kitchener.

Customer service

City Hall is open for in-person services from Monday to Friday between 8:30 a.m. and 5 p.m. at our main floor City Hall Service Centre. Staff from all City Hall service areas are available to serve you from one central, accessible location.

When you arrive at City Hall, staff will be available to check you in for your appointment or service request or check in at one of our convenient self-serve kiosks.

If you want to plan your visit and reduce your waiting time, please book an appointment.

Multi-language and American Sign Language (ASL) interpretation support is available in person at City Hall.

Hours of operation

The building is open during these hours:

  • Monday to Friday: 7 a.m. to 9 p.m.
  • weekends and statutory holidays: 9 a.m. to 9 p.m.

Parking and transit

However you get downtown, there are options available:

Transit

Hop off the ION at either the Kitchener City Hall or Victoria Park station for a quick walk. Central Station is a short walk away, as well.

These GRT bus routes stop nearby:

Vehicle and bike parking

Parking is available in the City Hall parking garage, as well as other City of Kitchener parking lots around Downtown Kitchener. Visit our parking locations page to find somewhere to park.

Secure bike parking is available in the City Hall parking garage.

You can pay for parking in surface lots through the Passport Parking app. Download the app, available both on iOS & Android.

Plan your route

Check road closures on your route before coming downtown.

Field trips

We offer free City Hall tours as field trips! Learn more on our school tours page.

Mail

Our mailing address is:

City of Kitchener
PO Box 1118
Kitchener, ON
Canada N2G 4G7

Multi-language interpretation support

Click the "Translate" button at the top of any page on this website to translate the page.

As part of our commitment to delivering an excellent customer service experience for all citizens, service in city facilities is available in over 200 languages including, at City Hall only, American Sign Language (ASL).

You can access on-demand language interpretation support 24-7 by phone, or in-person during business hours. On the spot, staff will connect you to an interpreter in the language of your choice to help you.

In person

For in-person visits, staff and customers can actively listen and participate in a call with an interpreter in the language of your choice, using two-way handsets available at our service counters.

At City Hall, you can also access support by video in the language of your choice, including ASL. We hope to bring this service to more facilities in the future, so subscribe to this page to get email updates.

Interpretation services are currently available in-person at:

Bylaw and fire staff are also trained and can provide on-site interpretation help.

By phone

Call 519-741-2345 to access interpretation services by phone. For service by phone, staff will add an interpreter in the language of your choice to your call.

Important notice

While more than 200 languages are available for on-demand interpretation support, some are more difficult to provide due to the limited number of interpreters available for these languages. As a result, interpretation for these languages will need to be handled with a scheduled appointment. They include:

  • Akan
  • Bajuni
  • Bravanese
  • Dutch
  • Estonian
  • Javanese
  • Kanjobal
  • Kibembe
  • Macedonian
  • Q'uiche (Q'eqchi)
  • Sango
  • Saraiki
  • Soninke
  • Swedish
  • Sylhety
  • Tshiluba

Please call 519-741-2345 or send us an email with your contact information, the language you would like to get service in and a date and time you are available for the call. Service can often be provided same day or within 24 hours. If you want to speak to bylaw staff, please email our bylaw enforcement division with the same information.

Staff contacts

In our staff directory, you can find contact information for city departments and teams.

To learn about our staff structure, visit our city departments page.

Contact your city councillor

If you want to contact city council, you can email all of city council or your ward's city councillor:

Not sure who your city councillor is? Use our online tool to find your ward and councillor.

Find your city councillor

Feedback about city services

Tell us about your experience with us, our processes, decisions, services and staff. We use your feedback to monitor and improve our services for the benefit of all residents.

We try to resolve all complaints but cannot guarantee all complainants will be satisfied with the resolution.

Visit our feedback about city services page to learn more.

Region of Waterloo

Please contact the Region of Waterloo for the topics listed below:

  • public health
  • housing
  • waste management
  • traffic signals
  • public transit
  • social and community services
  • provincial and regional bylaws

Region of Waterloo contact information

Contact the Region of Waterloo

Harm reduction: mental health and substance use

Region of Waterloo Public Health and Emergency Services

Here 24/7 - Addictions, Mental Health & Crisis Services Waterloo-Wellington

One-stop connection to local mental health, addiction, and crisis services agencies.

Sanguen Health Centre

Ministry of Health funded Hepatitis C agency, providing wrap around support to those experiencing high degrees of marginalization as a result of their substance use, mental health, homelessness, and chronic poverty.