If you know when you will be coming to City Hall and would like to request interpretation services, please call 519-741-2345 or send us an email with your contact information, the language you would like to get service in and a date and time you are available for the call. Service can often be provided same day or within 24 hours. If you want to speak to bylaw staff, please email our bylaw enforcement division with the same information.
Contact us
We've made it easier than ever for you to connect with Kitchener.
Call us 519-741-2345 TTY services 1-866-969-9994 Email us Report a problem
Multi-language interpretation support is available.
City’s commitment to respectful interactions
The City of Kitchener is committed to making sure everyone is treated with respect. This means being kind and polite when using City services, visiting City facilities and parks, or attending events. Read more about the City’s commitment to respectful interactions.
On this page:
Report a problem
If you see something listed below that needs our attention, report a problem online.
- graffiti
- needles
- litter in a playground, park or trail
- parking
- property standards
- potholes
- sidewalk snow clearing
- sidewalk trip hazards
- signs
- trail surface maintenance
If your concern is not listed, please refer to other regional services.
Kitchener City Hall
200 King Street West, Kitchener
City Hall building hours
- Monday to Friday: 7 a.m. to 9 p.m.
- weekends: 9 a.m. to 9 p.m.
- statutory holidays: 9 a.m. to 9 p.m.
In-person customer service hours
Regular hours
- Monday to Friday: 8:30 a.m. - 5 p.m.
- weekends: no in-person services available
Holiday hours and closures
- February 16 (Family Day): 9 a.m. - 9 p.m. (no in-person services available)
If you want to plan your visit and reduce your waiting time, please book an appointment.
Multi-language and American Sign Language (ASL) interpretation support is available in person at City Hall.
Our mailing address is:
City of Kitchener
PO Box 1118
Kitchener, ON
Canada N2G 4G7
Feedback about city services
Tell us about your experience with us, our processes, decisions, services and staff. We use your feedback to monitor and improve our services for the benefit of all residents.
We try to resolve all complaints but cannot guarantee all complainants will be satisfied with the resolution.
Visit our feedback about city services page to learn more.
Other services
Waterloo Region Police Services (WRPS)
- 911: in an emergency
- 519-570-9777: not in an emergency or to file a noise complaint
- 1-888-420-1777: use the WRPS TTY system for deaf and hard of hearing callers
Please note that if you see someone experiencing a mental health crisis, the WRPS is the only service that can offer an immediate response.
WRPS may dispatch officers in non-emergencies. WRPS is piloting the Integrated Mobile Police and Crisis Team (IMPACT), where mental health workers accompany police at their discretion between 8 a.m. to midnight.
Please contact the Region of Waterloo for the topics listed below:
- public health
- housing
- waste management
- traffic signals
- public transit
- social and community services
- provincial and regional bylaws
Region of Waterloo contact information
- phone: 519-575-4400
- TTY: 519-575-4608
Harm reduction: mental health and substance use
Region of Waterloo Public Health and Emergency Services
- phone: 519-575-4400
- TTY: 519-575-4608
- website
Here 24/7 - Addictions, Mental Health & Crisis Services Waterloo-Wellington
One-stop connection to local mental health, addiction, and crisis services agencies.
- phone: 1-844-437-3247
- TTY: 1-877-688-5501
- website
Sanguen Health Centre
Ministry of Health funded Hepatitis C agency, providing wrap around support to those experiencing high degrees of marginalization as a result of their substance use, mental health, homelessness, and chronic poverty.
- phone: 519-603-0223
- toll free: 1-877-351-9857, ext. 1
- website
Land acknowledgement
The City of Kitchener is situated on the traditional territory of the Chonnonton, Anishinaabeg, and Haudenosaunee Peoples. We recognize our responsibility to act as stewards for the land and honour the original caretakers who came before us. Our community is enriched by the enduring knowledge and deep-rooted traditions of the diverse First Nations, Métis, and Inuit Peoples who live in Kitchener today.