Digital Kitchener 2.0

We’re working to create a modern, inclusive, and connected digital experience for everyone. Our focus is on:  

• Making City services easy to access online.  
• Using technology to improve efficiency and responsiveness.  
• Designing solutions with residents and community partners.   

To do this we will:  

• Move more city services online and enhancing existing ones   
• Use AI-enabled solutions to streamline customer-facing service delivery   
• Enhance the website search function and content for faster and accurate results   

We’re building a city that is connected, efficient, and responsive. By embracing innovation and technology, we aim to:   

• Making decisions guided by data and insights   
• Reducing manual work and improving efficiency   
• Collaborating with the community to co-create solutions  

 To do this we will:  

• Use AI and data to inform predictive maintenance and monitor infrastructure 
• Support pilot projects using local tech for municipal challenges    
• Streamline service delivery and reducing manual tasks using AI 

We’re focused on creating a connected, collaborative environment where ideas flourish and businesses thrive. Our priorities include:  

• Simplifying access to resources and opportunities  
• Supporting entrepreneurs and emerging businesses  
• Driving innovation through public–private collaboration   

To do this we will work with our partners to explore:  

• Providing and promoting collaborative spaces and shared digital tools  
• Growing local collaborations to test and scale innovative municipal solutions. 
• Modernizing city processes for easier engagement 

We’re committed to creating a digital environment where everyone can participate and thrive. Our focus is on: 

• Helping residents and staff build skills for a digital future.  
• Listening to feedback and keeping information accessible.  
• Working with partners to strengthen digital literacy and innovation.   

To do this we will:  

• Update technology access and Wi-Fi in our community spaces  
• Work with our partners to increase digital literacy  
• Use feedback to improve digital quality and access 

We are committed to creating a transparent, data-driven environment that empowers everyone. Our focus is on:  

• Sharing information to build trust and accountability.  
• Enabling new ideas and solutions through accessible data.  
• Providing meaningful data to guide decisions and growth.  

To do this we will:  

• Use data to share information and allow community exploration  
• Share key datasets and formats that drive innovation and investment  
• Standardize data systems to ensure seamless integration 

We’re building a city that embraces creativity, collaboration, and digital inclusion. To do this we will focus on:  

• Drawing on proven models to guide our innovation journey.  
• Building strong partnerships to co-create impactful solutions.  
• Promoting transparency and celebrating innovation across the city.   

To do this we will:  

• Reimagine the innovation lab model to support bold ideas and solutions  
• Foster culture of innovation across the organization  
• Explore collaboration concepts and opportunities