New technology supports smart, connected parking across Kitchener

The City of Kitchener recently transformed its parking enterprise by replacing aging transponder-based systems with a fully digital system, using artificial intelligence-based computer vision to recognize license plates across all garages and surface lots. The automated technology upgrade creates a hands-free, sensor-enabled parking network that improves reliability, enhances connectivity across sites and aligns with the City's smart infrastructure goals.

The new system enables customers to access parking automatically through license place scanning, pay seamlessly through mobile apps or online accounts and manage permits in real time. Digital dashboards and centralized management tools give staff better data, improved oversight and streamlined operations.

This transformation positions parking as a connected smart-city service, reducing physical devices and paper use, improving convenience, and enabling more efficient use of parking assets. By integrating sensors, automation and real-time data, the City created a future-ready platform that supports ongoing innovation and demonstrates how connected infrastructure can improve everyday urban experiences.