City of Kitchener payment options during Canada Post strike
Canada Post is on a national strike, effective September 25, 2025. Mail service to and from the City of Kitchener is impacted. Payment due dates for property taxes, utility bills and parking tickets will not change, and customers are responsible for keeping payments up to date.
The City of Kitchener is offering additional bill payment options during the strike, including online, in person and community centre drop-off. Due to the high volume of calls and inquiries, City response times may be longer than usual. We appreciate your patience.
Bill payment options
During the postal strike, utility and property tax bills can be paid:
Online or telephone banking
Online at Kitchener.ca/eBilling
Pre-authorized withdrawal from your bank account
To register for pre-authorized payments call 519-741-2450 or email revenuecustomerservice@Kitchener.ca
In person - at City Hall or your bank branch during regular business hours
City Hall, ground floor (200 King St. W) Monday to Friday from 8:30 a.m. to 5 p.m.
Drop off boxes – located at City Hall or any Kitchener Community Centre (cheques only, delivered in a sealed envelope addressed to the appropriate department.)
Drop Box Locations
Breithaupt Community Centre, 350 Margaret Ave.
Bridgeport Community Centre, 20 Tyson Dr.
Chandler Mowat Community Centre, 222 Chandler Dr.
Doon Pioneer Park Community Centre, 150 Pioneer Dr.
Downtown Community Centre, 35 Weber St. W
Huron Community Centre, 80 Tartan Ave.
Mill-Courtland Community Centre, 216 Mill St.
Victoria Hills Community Centre, 10 Chopin Dr.
Forest Heights Community Centre, 1700 Queen's Blvd.
Country Hills Community Centre, 100 Rittenhouse Rd.
Kingsdale Community Centre, 80 Wilson Ave.
Rockway Centre, 1405 King St. E
Centreville Chicopee Community Centre, 141 Morgan Ave.
Grand River Recreation Complex, 600 Heritage Dr.
Stanley Park Community Centre, 505 Franklin St. N
Williamsburg Community Centre, 1187 Fischer-Hallman Rd.
Kitchener Operations Facility, 131 Goodrich Dr.
e-Billing contest
Our e-billing service combines your tax and utility accounts in one convenient location. Access the self-service portal to view and pay your bills, track utility consumption, request customer service support and much more.
More than 50% of Kitchener homes are signed up for tax and utility e-billing. To celebrate this and encourage even more users to sign up, we're holding a contest! Sign up for e-billing for a chance for a $200 utility bill credit! Find the full terms and conditions here.
Parking and by-law infraction tickets can be paid:
Online – at www.kitchener.ca/parkingtickets or directly through our ticket payment portal.
In person - at City Hall (200 King St. W) or the by-law enforcement office (33 Ontario Street N), Monday to Friday from 8:30 a.m. to 5 p.m.
Drop box – Drop off a cheque with your ticket in a payment box on Young St outside of City Hall.
Vendor payments
Vendor invoice payments will continue to be processed and paid by EFT (electronic fund transfer) or cheque as normal. Cheques will be held and not mailed during the postal strike. To make arrangements for pick up, please email accountspayable@kitchener.ca.
Find more information on the Canada Post strike online
For more information:
Kayla Snyder
Manager, Corporate Communications
City of Kitchener
media@kitchener.ca
Contact Us
City of Kitchener
200 King Street West,
Kitchener, Ontario
Telephone: 519-741-2345,
TTY: 1-866-969-9994
mailto:info@kitchener.ca