City of Kitchener phone lines down - July 8, 2022

UPDATE:

Due to the internet and telephone outage, these service changes are in place at Kitchener City Hall.

If you have a non-urgent city service to access, please wait until next week.

Cash or cheque payments only:

• Marriage licences
• Business licences
• Building permits
• Commissioning of documents

Planning services available:

• Document or payment drop-offs
• Commissioning for planning-related documents

Waterloo Region Small Business Centre services available:

• Advisory services

Kitchener Utilities:

• Phone lines and appointment booking system down
• Scheduled appointments will be cancelled

Other City facilities (cash or cheque payment):

• Kitchener Market Food Hall vendors are cash-only
• Kitchener Golf courses
• Pools
• Community centres

Not available:

• Debit and credit payments for all services
• Program registration assistance
• Sportsfield payments
• Planning/development questions or zoning inquiries
• Any other Waterloo Region Small Business Centre services

NOTICE: Due to the nationwide Rogers outage, the phone lines are down for our contact centre and Kitchener Utilities dispatch centre. If you have an emergency, please call 911 from a landline or cell outside of the Rogers network. Stay tuned for updates.