How to apply for a business licence

You can apply for a business licence:

How to apply for a business licence online

If you’re opening a business in Kitchener, you may need a business licence.

Before you start the application process, learn:

Tools/resources: Internet-connected device

1. Access our online services portal

2. Login to your account or set up a new account

If you already have an account for our online services portal, enter your email address and password under the "Registered Users Sign-In Here" heading. Then, click "Log in".

If you do not have an account:

click "Register" under the "First Time User Register Here" heading
choose the "Business Licences" option
click "Next"
fill in your information
click "Submit Request"

How to apply for a business licence by mail

If you’re opening a business in Kitchener, you may need a business licence.

Before you start the application process, learn:

Tools/resources: Internet-connected device and printer if filling out a paper form.

1. Get an application form and fill it out

To get a paper application form, please visit City Hall or send us an email.

You can either:

fill out the form on your computer and print it off
print off the form and fill it out by hand

You may need a police record check or other documents before you can apply for a business licence. Review the form to see what you need to include in your application.

2. Send your application to staff

Send your completed application, payment and required documents by mail to:

Licensing Services
200 King Street West
Kitchener, ON
N2G 4G7

You can also put the application in the drop box on Young Street outside City Hall. Please address the application to Licensing Services.

We accept payment by:

cheque (payable to City of Kitchener)
bank draft
money order

3. Staff review and approval

We will review your application and contact you if there is any missing information.

We will work with you to schedule any inspections needed for your application.

After any inspections are complete and your application is approved, you will get the licence in the mail. This process usually takes three to four weeks. You must display this licence in a visible place in your business.

4. Renew your licence each year

We send out renewal notices as a courtesy by early February. Look for your renewal notice in the mail and/or email.

You may need to request annual inspections. These forms will be in your renewal package.

Almost all business licences expire on March 31. Your expiry date is on your business licence. If you have any questions, send us an email or call 519-741-2275.

How to apply for a business licence in person

If you’re opening a business in Kitchener, you may need a business licence.

Before you start the application process, learn:

Visit Kitchener City Hall

Visit Kitchener City Hall during business hours (Monday to Friday from 8:30 a.m. to 5 p.m.). Staff will give you a paper application form and can help you fill it out.