People-friendly transportation
Our goal is to transform how people move through the city by making the transportation network safe, convenient, comfortable and connected.
| Action | Target completion | Status | Budget |
|---|---|---|---|
|
Complete Streets Find information on our transportation projects page. |
2019 |
Complete |
Within budget |
|
Bikeshare program Find information in this media release and on our e-scooters page. |
2023 |
Complete |
Within budget |
|
Protected cycling network Find information on our bike infrastructure page. |
2023 | In progress | Within budget |
|
Cycling and Trails Master Plan Find information on our Cycling and Trails Master Plan page. |
2020 |
Complete |
Within budget |
|
Pedestrian-first streets Find information on Engage Kitchener: |
2023 |
Complete |
Within budget |
Environmental leadership
Our goal is to achieve a healthy and livable community by mitigating and adapting to climate change and by conserving natural resources.
| Action | Target completion | Status | Budget |
|---|---|---|---|
|
Corporate climate action plan Find more information in our action plan document. |
2019 |
Complete |
Within budget |
| Energy Efficiency Reserve Fund | 2022 |
Complete |
Within budget |
|
Community Climate Action Plan Find more information on the Climate Action WR website. |
2020 |
Complete |
Within budget |
|
Sustainable Urban Forest Strategy, tree canopy target and tree planting backlog Find more information in our strategy document. |
2022 |
Complete |
Within budget |
| New waste diversion programs | 2021 |
Complete |
Within budget |
Vibrant economy
Our goal is to build a vibrant city by making strategic investments to support job creation, economic prosperity, thriving arts and culture, and great places to live.
| Action | Target completion | Status | Budget |
|---|---|---|---|
|
Urban design manual Find more information on our urban design page. |
2019 |
Complete |
Within budget |
|
Build-out of 44 Gaukel, Incubator, Accelerator and Co-Working Space Network Find more information on the 44 Gaukel website. |
2023 | In progress (delayed) | Within budget |
|
Make It Kitchener 2.0 Strategy Find more information on the Make It Kitchener website. |
2020 |
Complete |
Within budget |
| City-owned property review | 2023 | In progress (delayed) | Within budget |
| Downtown Vision, city-owned property brought to market, Innovation District (Bramm Yards) and Civic District master plans | 2023 | In progress (delayed) | Within budget |
Caring community
Our goal is to enhance people’s sense of belonging and connection by providing welcoming community spaces and programs; better engaging, serving and supporting our diverse populations and helping to make housing affordable.
| Action | Target completion | Status | Budget |
|---|---|---|---|
|
Equity, Diversity and Inclusion Strategy Find more information on our Corporate Strategy on Equity and Anti-Racism page. |
2020 |
Complete |
Within budget |
|
Affordable Housing Strategy Find more information on our Housing For All page. |
2020 |
Complete |
Within budget |
|
Support for safe consumption and treatment services Find more information on the Region of Waterloo's website. |
2019 |
Complete |
Within budget |
|
Mill Courtland Community Centre expansion business case |
2020 |
Complete |
Within budget |
|
New Rosenberg Community Centre/school business case |
2025 | In progress | Within budget |
|
Huron Brigadoon area school/community centre construction |
2022 |
Complete |
Within budget |
|
Open Space Strategy Find more information on Engage Kitchener. |
2023 | In progress | Within budget |
| Arts and Culture Plan | 2023 | In progress | Within budget |
Great customer service
Our goal is to increase people’s satisfaction, trust and engagement with the city by providing friendly, easy and convenient services.
| Action | Target completion | Status | Budget |
|---|---|---|---|
| Multi-language interpretation support | 2020 |
Complete |
Within budget |
| Customer Satisfaction Program | 2020 |
Complete |
Within budget |
|
Online customer service portal development Find more information on our MyKitchener page. |
2021 |
Complete |
Within budget |
| Set and communicate service levels | 2022 |
Complete |
Within budget |
| Customer Experience Program | 2022 |
Complete |
Within budget |