The Province of Ontario requires residents to show proof of full vaccination when entering certain indoor settings and facilities. This policy impacts community centres, arenas, indoor pools and other city facilities.

Download your vaccination receipt

On this page:

  1. Entering city facilities
  2. Proof of vaccination requirements
  3. Full vaccination
  4. When you need proof of vaccination
  5. Proof of vaccination exemptions
  6. Free vaccine receipt printing
  7. Get vaccinated against COVID-19
  8. Questions

Entering city facilities

When you enter a city facility where proof of vaccination is required:

Some exemptions apply.

Proof of vaccination requirements

When asked for your proof of vaccination, you can show staff a paper or digital copy of your vaccination receipt. You will also need to show staff identification with your name and birth date.

Acceptable proof of vaccination

You can show either a paper or digital copy of your vaccination receipt showing that you are fully vaccinated. It must include your name, date of vaccination and product name (brand of vaccine) at the time of vaccination.

Valid vaccination receipts include:

  • an Ontario vaccination receipt from a vaccine clinic when you received your dose (paper copy)
  • a vaccination receipt signed by an Indigenous Health Provider
  • an Ontario Ministry of Health vaccination receipt received by email after your appointment (digital or printed paper copy)
  • downloaded vaccination receipt from Ontario’s provincial booking portal or by calling the Provincial Vaccine Contact Centre at 1-833-943-3900 (digital or printed paper copy)
  • a vaccination receipt from another jurisdiction that shows you are fully vaccinated against COVID-19

Download your vaccination receipt

If you don't have a printer or access to a computer, you can print a copy of your vaccination receipt for free.

Acceptable proof of identification

Your proof of identification does not need to be photo ID. Proof of identity can be established using documentation issued by an institution or public body, provided it includes your name and date of birth.

Valid proof of identification includes:

  • birth certificate
  • citizenship card
  • driver’s license
  • government (Ontario or other) issued identification cards
  • Indian Status Card (secure, unsecure, or expired) or Indigenous Membership Card
  • passport
  • Permanent Resident card

Full vaccination

Residents entering certain city facilities need to show proof of full vaccination against COVID-19.

You are fully vaccinated against COVID-19 if you have received:

You must receive your final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

When you need proof of vaccination

You need to show proof of vaccination when:

  • entering any indoor pools, arenas, recreation facilities & community centres
  • dining indoors at the Kitchener Market or Doon Valley Golf Course
  • using city facilities for a meeting or event space
  • you are a coach, official or volunteer involved in an activity or program (starting October 31, see Region of Waterloo news release)

Some exemptions apply.

Proof of vaccination exemptions

You do not need to show proof of vaccination when:

  • accessing critical government services at City Hall (examples: to get a business license or marriage license, apply for a permit, submit a development application, pay a bill)
  • accessing critical services (examples: food distribution programs, warming or cooling centres, voting, using public washrooms, use of public access computers, mental health and addictions supports)
  • shopping or eating outdoors at the Kitchener Market
  • golfing or accessing the pro shop, washrooms or patios at Kitchener golf courses
  • attending a religious, wedding, or funeral service, rite or ceremony at a city facility
  • attending a social gathering associated with a funeral, service, rite, ceremony or at a Kitchener cemetery

You do not need to show proof of vaccination if you are included in the groups below:

  • children under 12 years of age (important: parents or guardians supervising children must show proof of vaccination)
  • youth under 18 years of age who are actively participating in an organized sport (examples: sports leagues, organized pick-up sports, dance classes, martial arts, swimming classes)
  • those with a documented medical exemption, listed on page nine of this document
  • coaches, officials or volunteers under 18 years of age involved in an activity or program, unless required by your sport organization (starting October 31, see Region of Waterloo news release)

Free vaccine receipt printing

If you don’t have a printer at home, you can print a copy of your vaccine receipts for free at any:

To use a public access computer at a community centre, you can either book an appointment ahead of time or ask staff when you get to the centre. If there are no computers available when you arrive, staff will help you reserve time to use a computer.

Please plan to print your vaccine receipt well before your scheduled program or service to avoid missing it.

Get vaccinated against COVID-19

Learn about the COVID-19 vaccines on the Region of Waterloo’s website.

You can book an appointment to get vaccinated at a regional vaccine clinic or at a local pharmacy.


What if I don’t want to share my vaccination status?

It is up to your discretion to decide if you want to disclose their vaccination status. If you make the decision not to divulge this information, you will not be permitted to access settings that require proof of vaccination.

Can I block personal information out on my vaccine receipt?

Altering the appearance of the receipt you receive as proof of vaccination in any way is not permitted and could render the receipt invalid.

Will staff be vaccinated?

To ensure the health and safety of all members of its workforce and the broader City of Kitchener community, the City of Kitchener has implemented a mandatory verification of vaccination policy requiring staff, students, volunteers and members of council to provide proof of full vaccination, written proof of a medical or Ontario Human Rights Code reason for exemption or undergo regular rapid antigen testing. All staff must follow this policy and have met one of these requirements before reporting to work.

Do I need to show proof of vaccination for outdoor programs?

No. Proof of vaccination is only required for certain high-risk indoor settings.

Can I enter the facility to supervise my child if I’m unvaccinated?

No, parents and guardians entering to supervise a child participating in an organized sport or recreational activity must provide proof of vaccination or a valid medical exemption or make arrangements for a vaccinated guardian to attend with your child.

If I am not vaccinated, can I drop off my child for their program without supervision?

A vaccinated guardian needs to be present with children under 7 years old.

Will a recent and dated anti-body reactive test result or negative rapid antigen test allow for admission instead of full vaccination?

No, with one, time-limited exception.

Until October 12, 2021, people attending wedding or funeral receptions at meeting or event spaces will be able to provide a negative rapid antigen COVID-19 test from no more than 48 hours before the event as an alternative to proof of vaccination. These rapid antigen tests would have to be privately purchased.

I had COVID-19 in the past and am not vaccinated. Can I enter these city facilities?

No, a previous infection is not a substitute for being fully vaccinated. The National Advisory Committee on Immunization recommends individuals with prior COVID-19 infection be immunized as it better protects them from reinfection given the emergence of new strains, variants of concern (VOCs), etc.

What if I have a red and white health card?

If you have a red and white health card, you can call the Provincial Vaccine Booking Line at 1-833-943-3900. The call centre agent can email you a copy of your receipt.

I don’t have a health card. Where can I get a copy of my vaccination receipt?

If you don’t have a health card, call the Region of Waterloo at 519-514-1499 or send them an email. Let them know that you don’t have a health card, then tell them your full name, email address and phone number.

If you got all your vaccine doses outside of Ontario, the Region of Waterloo cannot give you an Ontario vaccine receipt at this time. A vaccination receipt from another jurisdiction that shows the holder is fully vaccinated can be used as proof of vaccination until further updates are available.

If you received any vaccine doses outside of Ontario, report it to Public Health and we will register these doses in the Province’s electronic immunization record.

What if I can’t get vaccinated?

If you are unable to be vaccinated and cannot provide proof of vaccination due to a medical reason, you must provide written proof from a medical doctor or registered nurse (extended class)/nurse practitioner verifying your medical exemption, as well as valid personal identification. Proof of vaccination will not be required for patrons under 12 years old.

Can I get a refund?

If you are currently registered for a program and want to request a refund, please contact the program facility directly.

Can I use a third party application, like the one created by Grassroots Vaccine Ontario?

Since third party apps are not sanctioned or approved by the province at this time, staff are unable to accept this as proof of vaccination. Direction has been provided by Public Health to ensure that documentation has the Ministry of Health logo/insignia. The provincial proof of vaccination app and enhanced vaccine certificates with QR code are anticipated to launch October 22.