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You can get the answers you need - anytime, anywhere - in the way that's most convenient for you. 


You can submit a compliment or complaint online.


Connect with us on FacebookTwitterFlickr and YouTubeLearn more about the City of Kitchener and its social media usage.

In person

Kitchener City Hall is located at 200 King Street West. 
Regular office hours are 8:30 a.m. to 5 p.m., Monday to Friday.

Visit the City of Kitchener's Welcome Centre on the first floor of City Hall.
We'd be happy to assist you in finding the information and support you need.


City of Kitchener Corporate Contact Centre open 24/7


TTY is a telephone system for deaf and hard of hearing callers

Mobile App

Connect with Kitchener, anytime, anywhere with Pingstreet, our mobile app.


Click here to send us an email


City of Kitchener
PO Box 1118
Kitchener, ON
Canada, N2G 4G7

 Divisional contacts
  • Office of the chief administrator
    • (community services department, finance and corporate services department, infrastructure services department, communications and customer service, economic development, office of the mayor and council, strategic planning)
  • Community services
    • (building, bylaw enforcement, community programs and services, sport, fire, planning)
  • Finance and corporate services
    • (accounting, financial planning, human resources, information technology, internal audit, legal services, legislated services, revenue, supply services)
  • Infrastructure services department
    • (asset management, engineering, facilities management, fleet, operations, Kitchener Utilities)
 Other popular contacts

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