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During the COVID-19 pandemic, call:

  • 519-741-2345 to report gatherings of more than 10 people indoors, or more than 25 people outdoors
  • If you have a concern related to the face covering by-law, please fill out the Region of Waterloo's by-law feedback form and your feedback will be sent to the appropriate people
  • 1-888-444-3659 or visit to report price gouging

You can get the answers you need - anytime, anywhere - in the way that's most convenient for you. 


You can submit a compliment or complaint online.


Connect with us on FacebookTwitterFlickr and YouTubeLearn more about the City of Kitchener and its social media usage.

In person

Kitchener City Hall is located at 200 King Street West. 
Regular office hours are 9 a.m. to 4 p.m., Monday to Friday.

Visit the City of Kitchener's Welcome Centre on the first floor of City Hall.
We'd be happy to assist you in finding the information and support you need.


City of Kitchener Corporate Contact Centre open 24/7


TTY is a telephone system for deaf and hard of hearing callers

Mobile App

Connect with Kitchener, anytime, anywhere with Pingstreet, our mobile app.


Click here to send us an email


City of Kitchener
PO Box 1118
Kitchener, ON
Canada, N2G 4G7

 Divisional contacts
  • Office of the chief administration
    The office of the CAO oversees city's five departments (listed below)

  • Community services
    (building, bylaw enforcement, community programs and services, sport, fire, planning)

  • Corporate services
    (corporate communications & marketing, human resources, legal, legislated services, technology & innovation services, office of mayor & council)

  • Development services
    (building, technical assistance, economic development, engineering, planning, transportation services)

  • Financial services
    (accounting, asset management, financial planning, revenue, supply services, SAP business solutions)
 Other popular contacts

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