Leisure support


If you or your child has a disability and requires support to participate in any of our programs, we will do our best to accommodate you through program adaptation, trained volunteers or staff or other means of assistance.

Support is provided by leisure support volunteers or inclusion/program staff to residents of Kitchener and Waterloo.

The first step to requesting support 

Get your inclusion membership.  


Once your application has been reviewed and approved, an inclusion membership will be applied to the applicants ACTIVE Net account. For information on how to request support for either year-round or summer programs please read the instructions below.

Inclusion Membership 

Nothing should hinder your ability - or the ability of your loved ones to enjoy our recreation programs. 

Inclusion services can help setup the support that is necessary to participate safely and successfully in our programs. To get started please fill out the inclusion application form to tell us about the support needs. After the form is completed and reviewed, an inclusion membership will be applied to the applicant's ACTIVE Net account.

Benefits of completing the inclusion application form:

  • share information once
  • determine support needs ahead of time
  • receive personalized program referrals based on needs
  • stay informed of inclusive program options
  • easily update your information
Complete an inclusion application form

IMPORTANT - before you start:

  1. Username= FirstnameLastname of person requiring support 
  2. Please complete the "Contact Information" page using the information for the individual requiring support. 

Fill out the inclusion application form, or call or email for any questions about the application form or our intake process.


Our office hours are Monday to Friday, from 8:30 a.m. to 5 p.m. 

For more information, call 519-741-2200, ext. 7229. 

 How to request support for year-round leisure programs
  1. Don't have an inclusion membership? Fill out the inclusion application form today!
  2. Register for the program of choice through program registration (just like you typically would either online or in person).
  3. Request the inclusion support by registering into the inclusion support program through program registration (just like you would register for a program either online or in person). Be sure to match the inclusion support session with the program session.  If the inclusion support program is full, please register onto the waitlist.

City of Kitchener and City of Waterloo programs qualify for leisure support. Examples include:

  • swimming lessons
  • dance classes
  • art classes
  • music lessons
  • drop-in programs

For information on current programs, check out the Kitchener and Waterloo program guides.


Click on the links below for the inclusion support program barcodes on ACTIVE Net

City of Kitchener inclusion support program barcodes. When registering ensure you select the correct session.

City of Waterloo inclusion support program barcodes. When registering ensure you select the correct session.

For more information please contact Inclusion Services (see below for contact details).

How to request support for summer camp 

When it is time to start planning for the summer, consider a City of Kitchener or City of Waterloo summer camp or recreation program for your child. Inclusion support staff are available to assist children and youth with a disability or special need in municipal summer recreation programs for up to two weeks (based on availability).

To request inclusion support for summer camp - please follow these three easy steps:

  1. Don't have an inclusion membership yet? Fill out the inclusion application form at any time but before you request support.
  2. Register for the inclusion support for the week you want to send your child to camp - up to two weeks of support per child (contingent on availability). Register for the inclusion support through program registration (just like you would register for a program either online or in person). If the inclusion support program is full, please register onto the waitlist or select a different week.
  3. Register for the camp week you are requesting support for. Be sure to match the week of support with the camp week you select. 

Find the inclusion support program barcodes on ACTIVE Net below

When you are registering, ensure that you select the correct session.

When can I request support for summer camps?

You can request support for summer camp when program registration opens. At the time of registration you can register for the inclusion support and then register for the program for the corresponding week.  

Important dates to remember:

  • Feb. 28, 2020, City of Kitchener summer camp registration opens
  • March 4, 2020, City of Waterloo summer camp registration opens
  • Request support for summer camp when registration for camp opens
  • Request early as weeks fill up quickly
  • Waitlist will be open until March 31, 2020

2020 summer program information/options

For summer camp program information please view the City of Kitchener and City of Waterloo program guides.

What happens after I request support for summer camps?

After you have registered into the inclusion support program, inclusion services staff will follow up with you to confirm the support details. Closer to the program start date you will receive a phone call from the support staff. A meet and greet may be setup ahead of the program start date upon request. A welcome package will be sent out to all participants before the summer begins.

If you registered onto the waitlist for support, inclusion services staff will follow up with you if support becomes available.  

More questions?

If you require more information or would like to discuss anything in more depth, please call or email the inclusion coordinator. 

Leisure support terms and conditions

  • All individuals requiring support in a program must apply for an inclusion membership first.  The inclusion membership is a pre-requisite for registration into the inclusion support program.
  • Support by a staff or volunteer is available in a 1:1, 2:1 or 3:1 participant to staff ratio.
  • Accommodations may include access to specialized equipment and assistive devices, program and activity modifications, or personal support from a trained staff person or a volunteer.
  • To be eligible for support, the participant must be "program ready," and willing and able to participate (with accommodation, if required)
  • For fall, winter and spring programs: support is contingent on staff availability.  Requests must be received at least two weeks in advance of the program start date.
  • For summer program: support staff may be provided for summer camp for up to two weeks (contingent on availability).  Evening and weekend support is limited in the summer months.
  • If your program plans change, please contact us at 519-741-2200, ext. 7229 immediately. Although every effort will be made to assist you, we cannot guarantee support will be available if the dates of your original request are changed.
  • Requests for assistance are considered in the order they are received. Request early to improve your chances of receiving support for your preferred program dates.

Program behaviour and expectations

We are committed to providing a safe, active and fun program. We play fair and show respect for ourselves and for others. Our rules of program participation include:

  1. Keep your hands and feet to yourself
  2. Speak nicely to each other
  3. Touch only what belongs to you
  4. Stay within the activity area
  5. Listen to your leaders

Staff provide a safe and fun program experience. Staff have been trained in a variety of behaviour management techniques to encourage positive behaviour.

If a participant is causing harm to anyone - including himself or herself, or engaging in unsafe behaviour, we may be required to intervene by holding the participant. Inclusion staff are trained in Prevention and Management of Aggressive Behaviour which includes instruction on calming techniques and safe restraints.

Program readiness

For us to support the success and safety of all participants, we must ensure everyone is "program ready." That means each participant must be able to:

  • Take direction and instruction from a staff person; attend school successfully, if they're school-aged; interact and participate in a manner that is safe for themselves and others; and
  • Comfortable and able to interact, as well as participate, in a recreation program environment (participation, interaction and inclusion is based on an individual's ability).

Some participants may require additional support to meet the program readiness guidelines. Participants who do not demonstrate they are "program ready" may be withdrawn.

Personal support workers

Families who are providing their own personal support worker must indicate this upon registration and fill out a Support Worker Agreement.

 Complete a Personal Support Worker Agreement 
If you are planning to have a personal support worker attend program with your child, submit a Personal Support Worker Agreement. 
 Support Worker Responsibilities 

 Personal Support Workers will be responsible for the following:

1. Will keep my participant within the program boundaries 

2. With appropriate accommodation, will ensure the participation of my participant in program activities

3. Will participate fully in the scheduled program activities (Note: where my participant is withdrawn from an activity, the program leaders must be notified)

4. Shall encourage my participant to follow the five general behaviour guidelines;

    - Keep your hands and feet to yourself

    - Speak nicely/positively to each other

    - Touch only what belongs to you

    - Stay within the activity area

    - Listen to the leaders/instructors

5. Shall support an adhere to the behaviour management plan for the Program

6. Shall be familiar with and adhere to Program policies related to confidentiality, suspicion of child abuse/neglect and dispensing of medication

7. Shall provide input to the leaders. Support Workers shall not supervise the other children or the program but where the Support Worker observes a situation which requires attention the Support Worker shall discuss it with the leaders

8. In the event of an emergency shall follow the instructions of the program leaders  


Please Note: Even if the Support Worker is a close family member, please follow all of the above to ensure smooth program operation. 

 Parent/Guardian Responsibilities

 When providing a Private Support Worker, Parents/Guardians will be responsible for:

1. Advising the Support Worker of their responsibilities

2. Providing a Support Worker who is at least 15 years of age or older

3. Ensuring the Support Worker complies with the Support Worker Responsibilities, as listed above.

4. Respond in a timely manner to any concerns expressed by Program leaders with respect to the Support Worker 

5. Aware that in the event that the Support Worker fails to fulfill their responsibilities, the participant may be refused ongoing participation in the Program at the sole and absolute discretion of the Program Supervisor.

  Please contact inclusion services for more information at 519-741-2200, ext. 7229

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