Some city services are billed through a financial services invoice. We accept a variety of payment options.

On this page:

  1. Book an appointment
  2. Types of invoices
  3. Pay through your bank
  4. Pay by credit card
  5. Pay by mail
  6. Payment boxes
  7. Pay in person
  8. Interest charges

Book an appointment

City Hall is open for in-person services. If you want to plan your visit and reduce waiting times, please book an appointment:

Many services are also available online or by phone.

Types of invoices

The below payment options are available for financial services invoices, including:

  • monthly parking
  • Direct Detect
  • other city services where a financial services invoice is issued

To pay your parking ticket, visit our parking ticket payments page.

If you are unsure if you have a financial services invoice, please contact customer service or call 519-741-2450.

Pay through your bank

Online, mobile or telephone banking

You can add the City of Kitchener as a bill payee with most banks. Use the 7 digit customer number as shown on your invoice as the account number.

Contact your bank’s customer service department if this does not work.

Allow at least four business days for your bank to process the transaction and send us your payment.

ATM or bank teller

You can pay your bill at an ATM or with a teller at most banks. Allow at least four business days for your bank to process the transaction and send us your payment.

Pay by credit card

You can pay your bill by credit card or debit card online or by phone through Paymentus, a third-party bill payment service:

We accept Visa and Mastercard. Paymentus charges a convenience fee of 1.75% of your total payment.

Please allow at least four business days for processing.

Pay by mail

You can mail your payment to:

City of Kitchener
Financial Services - Revenue division
PO Box 9059
Kitchener, ON N2G 4Y3

Make sure to:

  • send cheques only (no cash)
  • make your cheque payable to the City of Kitchener
  • include the stub of your invoice with your payment
  • do not fold, staple, or stamp on the stub

Payment boxes

You can drop cheques off in one of the payment boxes at the Young Street entrance of City Hall and in the rotunda on the first floor. Cheques must be dated for the invoice's due date or earlier.

Make sure to:

  • send cheques only (no cash)
  • make your cheque payable to the City of Kitchener
  • include the stub of your invoice with your payment
  • do not fold, staple, or stamp on the stub

Pay in person

You can make in-person payments at the revenue desk on the first floor of City Hall. We accept cash, cheques and debit payments. We do not accept credit cards.

Due to COVID-19, you must make an appointment to make an in-person payment.

Interest charges

We charge interest for late payment of your invoice at a rate of 1.25% monthly.

These charges are added each month until the full balance is paid.

Late payments will be applied to the outstanding interest first, and then to the oldest outstanding invoices.

For more information, please contact us or call 519-741-2450.