We’re committed to offering children and youth recreational opportunities that support their physical, mental and emotional wellbeing.

On this page:

  1. Safety measures
  2. Mental health resources

Safety measures

Here is what you and your child can expect at our in-person child and youth programs:

  • staff will self-screen before entering the facility
  • staff will be provided with required information and training on work specific procedures and processes
  • provincial public health directives are being followed to minimize risk
    • hand and respiratory hygiene practices
    • cohorting and physical distancing as much as possible
    • cleaning and disinfecting all shared reusable equipment
  • all participants will self-screen at home before arriving
  • there will be no offsite field trips that require the use of vehicle transportation, but special guests will be allowed

These are just some of the current practices and protocols we are putting in place. More specifics will be distributed in the program information package one week before the start of programs to ensure the most current directions of the provincial and federal governments, and the Region of Waterloo Public Health Unit are shared.

Our programs will continue to offer children and youth opportunities to be physically active, creative, expressive and connected and support the physical, mental and emotional well-being of children and youth and their families.


Mental health resources

  • Here 24/7: mental health crisis support offered by KW Counselling by phone at 1-844-437-3247 or online 
  • Front Door: child or youth mental health support. Call to make a telephone or video appointment. Please contact them directly at 519-749-2932, and press “1“ to speak to staff. 
  • Kids Help Phone: 24/7 virtual support service offering professional counselling, information and referrals as well as volunteer-led, text-based support to young people in both English and French at 1-800-668-6868. 
  • Good2Talk: a free, confidential mental health support service providing professional counselling and information and referrals for mental health, addictions and well-being to postsecondary students in Ontario, 24/7/365.  
  • LGBT Youthline: If you’re a LGBTQ2+ youth and want to talk with another youth who might get what you are going through you can reach out to YouthLine. Call 1-800-268-9688 or text 647-694-4275. Please note they are only available during certain times. You can also chat live with someone who gets it on their website.
  • Big White Wall: An online support environment for people looking for help with depression and anxiety. Free to all Ontarians.