Community Bylaws

Suburbs

Living in a clean, safe and vibrant community is important to you. We know - it's important to us too.

That's why bylaws are in place - to help ensure Kitchener remains a place we're all proud to call home. Our city rules enable us to maintain a high standard of safety and respect for our community - and one another.

Our dedicated team of enforcement officers apply these important standards each day by:

  • Providing education
  • Conducting inspections
  • Responding to complaints in a timely manner
  • Issuing warnings
  • Applying penalties, when necessary

Our neighbourhood bylaw guide provides helpful tips and information on many of our bylaws and related issues, such as:

  • Fences
  • Fireworks
  • Parking regulations
  • Property standards
  • Snow events/tag-and-tow

A complete list can be found in our Municipal Code.

Filing a complaint

If you're aware of a situation that may require follow-up by our bylaw enforcement team, let us know by calling our contact centre - available 24 hours a day -- at 519-741-2345. You can also file an online complaint about any of the following issues:

  • Graffiti
  • Park litter
  • Parking
  • Potholes
  • Sidewalk trip hazard (excluding snow-covered sidewalks) 
  • Trail surface

Paying your parking ticket

We offer several convenient methods for you to pay a parking infraction:

  • Deposit box - Our deposit box is located at the Young Street entrance to Kitchener City Hall. Please include your parking ticket and a cheque for the amount of the infraction. Please don't deposit cash.
  • In-person - Revenue cashiers are located on the first floor of City Hall. Cash, cheque and debit are accepted. Or, you can visit our bylaw office at 33 Ontario St. N., Kitchener.
  • Mail - Please send payment to:

City of Kitchener - Revenue division

200 King St. W.

P.O. Box 9058

Kitchener, ON N2G 4G7

  • Online - NOTE: we are currently upgrading our online system and this option is not available at this time.
 Noise exemptions

From music concerts, to art shows, foodie events and multicultural celebrations - there is something for everyone in Kitchener. The city works with event organizers to support events and festivals that appeal to a variety of interests while minimizing impacts to the surrounding neighbourhoods.

Did you know?

Event organizers have to apply for a noise exemption that must be approved by council. All noise exemptions only go until 11 p.m.

The noise bylaw is in effect 24 hours a day, seven days a week. However, if an event has a noise exemption it does not have to follow the rules of the bylaw.

Frequently asked questions

What is a noise exemption?

A noise exemption means a large scale event or festival is excused from any noise associated with the event. If the permit is granted, terms and conditions must be met, or the permit can be revoked. For example, there should be no offensive language and event organizers must have an on-site person accessible to correspond with city staff during the event.

How do you make a noise complaint? Who do you call?

To register a noise complaint, call Waterloo Regional Police at 519-570-9777. The police will dispatch a city noise bylaw officer to respond. If a noise exemption has been provided for the event, the bylaw officer will contact the person who registered the complaint to let them know the terms and conditions of the exemption.

What happens when you make a noise complaint?

When a noise complaint is registered, an officer will respond. It is always best if the caller provides their name, address and telephone number to the police, this will give the officer the ability to go to the caller's address and either speak with them, or see how they are being impacted. Even if a noise exemption has been provided, complaints are tracked and the information may be used as a best practice.

An officer may provide a decibel read test at your address to ensure the noise level is within the noise exemption's terms and conditions. Here are some common sounds and their decibel levels:

  • 44 db – birds chirping
  • 50 db – conversation in restaurant
  • 85 db – city road traffic
  • 100 db – jet taking off

 

 Additional information

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