Parking ticket payment

Suburbs

If you receive a parking ticket in our city, you can pay your fine quickly and easily using any of the following convenient payment methods:

  • Payment boxes - Payment boxes are set up at the Young Street entrance and within the rotunda on the first floor of Kitchener City Hall. Please include your parking ticket, as well as a cheque for the amount of the infraction. For your own protection, please don't deposit cash into the boxes.
  • In person - Payments can be made at our revenue desk, located on the first floor of City Hall. We accept cash, cheques and debit payments; we do not accept credit cards. You can also pay your ticket at our bylaw enforcement office, located at 33 Ontario St. N.
  • By mail - You can mail your payment to:
    City of Kitchener - Revenue Division
    200 King St. W.
    P.O. Box 9058
    Kitchener, ON N2G 4G7

Online ticket payment

Before moving forward with your payment, please be advised:

  • Visa and MasterCard are the only credit card payment options;
  • The “Valid From / To” field is not required to process the payment;
  • Your email address is optional. If you did not provide an email address and would like to print your payment confirmation, you will need to right click your mouse and follow the printing options, or use the shortcut keys (Ctrl + P on a Windows computer or Cmd + P on a Mac)
  • It may take up to 14 days for your ticket be processed into the system. If your ticket number is not found, please try again on a later date or you may choose another payment listed above.

I acknowledge the above - Proceed to online ticket payment

Administrative Monetary Penalty System (AMPS) 

As of June 3, 2019, The City of Kitchener will be implementing an Administrative Monetary Penalty System (AMPS) that will change the way parking tickets are adjudicated across the city. This joint initiative with the City of Waterloo, will move the adjudication of parking tickets, now to be known as penalty notices, out of the traditional provincial court system. Instead, municipal enforcement officers in Kitchener and Waterloo will have the discretion to resolve parking ticket issues.  

FAQ

How are parking tickets currently processed? How does the system work?
In the City of Kitchener, parking tickets are currently issued, processed and adjudicated under the Provincial Offences Act and are heard in the Ontario Court of Justice – Provincial Offences Court. Under this system, there is limited opportunity for a municipality to provide a revised process that may be more flexible and suit the nature of the municipality. Ticket holders can, in some cases, wait months to have their parking ticket heard in Provincial Offences Court. 
What is the Administrative Monetary Penalty System (AMPS)?
AMPS will be established by by-law, as provided for in the Municipal Act, and will move the adjudication of parking tickets, now to be known as penalty notices, away from the traditional provincial court system. Instead, screening officers in Kitchener will now have the discretion to resolve parking ticket issues.  
When does this change take effect?
The new system will take effect as of June 3, 2019. 
Who does this change affect? 
This new system will be applied in both the City of Kitchener and the City of Waterloo. Both cities are partnering to develop and implement this new process.  
What if I disagree with the screening officer’s resolution of my penalty notice? 
Ticket holders that disagree with a screening officer’s resolution can request to appear before a hearing officer – an independent, third party contractor, who will conduct hearings for parking penalties issued in both cities. Hearings will take place once a month in each city, with several penalty notices being adjudicated during each hearing. With all hearings, the decision made by the hearing officer is final and binding. 
Why are you making this transition? 

The new system will be more efficient, more user friendly and less intimidating. AMPS will be open, transparent and objective, maintaining the fundamental principles of open court and due process. With the scheduling of parking penalty hearings now within each city’s control and no longer subject to provincial court schedules, wait times to resolve a parking penalty will be reduced from eight to nine months to two to three months. 

Is the process for issuing parking tickets changing? 

The standard approach of attaching penalty notices to vehicles will continue to be used. AMPS provides an option for a penalty notice to be mailed to the registered owner of a vehicle after the fact. Notices will only be mailed when appropriate - for purposes of officer or public safety. 

Why are you partnering with the City of Waterloo?

Our partnership with the City of Waterloo will allow for several shared efficiencies during the development process as well as after the program launches. The City of Waterloo and the City of Kitchener will share a hearings officer who will adjudicate parking ticket hearings. The hearing officer is a third party contractor paid for as a shared cost by the City of Waterloo and the City of Kitchener.

Are there any other changes as a result of AMPS?

Parking tickets will now be called penalty notices.

Job opportunities related to AMPS

The Councils of the Corporation of the City of Kitchener and City of Waterloo jointly invite applications for the position(s) of:

HEARING OFFICER(S) – ADMINISTRATIVE MONETARY PENALTY SYSTEM (AMPS) FOR PARKING

Term: Concurrent with the term of Council, ending November 14, 2022 (or thereafter until a successor(s) is appointed).

Purpose: The Hearing Officer(s) provides an independent review of the decision of a screening officer, as outlined in the Administrative Monetary Penalties System (AMPS) program for parking. The Hearing Officer is an independent, contract position established in accordance with the Screening & Hearing Officer By-laws of the City of Waterloo and City of Kitchener, and is not a City employee position.

The Hearing Officer(s) will be required to:

  • conduct hearings in accordance with the Statutory Powers Procedure Act and exercise the power of decision in the review of screening decisions, as set out in the Parking Administrative Penalty By-Laws, for both the City of Kitchener and the City of Waterloo;
  • issue oral and written decisions in accordance with the AMPS By-law, including decisions on whether to affirm, reduce or cancel administrative penalties and/or extend the time to pay administrative penalties in accordance with the AMPS By-law and associated policies; and
  • ensure that decisions are independent and free of outside influence

At this time, the AMPS program relates only to parking. Should the AMPS program be expanded to include other by-laws in the future, the duties of the hearing officer(s) may (at the discretion of each City) be extended to such matters.

Meetings: As required, approximately 1-2 days per month

Staff contact: Julie Scott, deputy city clerk, City of Waterloo, (519) 747-8798 ext. 78798, email: committees@waterloo.ca

Eligibility: Please go to www.waterloo.ca/amps 

Remuneration: Remuneration shall be paid at a rate to be approved by Council

Program information: Information about the AMPS program may be found on the City of Waterloo and City of Kitchener websites at www.waterloo.ca/amps and www.kitchener.ca/parkingticketpayment

APPLICATION INFORMATION:             

Application forms and relevant recruitment information are available at the following locations:

 Applications must be submitted online or to Legislative Services Division, 3rd Floor, Waterloo City Centre, 100 Regina St. S., Waterloo, P.O. Box 337 Station Waterloo, Waterloo, ON N2J 4A8, Attention: Julie Scott.

Applications must be received by 4:30 p.m. on May 22, 2019

The City of Waterloo and The City of Kitchener are committed to diversity and inclusion, and thank all applicants in advance. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We thank all applicants for their interest, however only candidates selected for further consideration will be contacted.

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