Waterloo Region is under a provincial state of emergency and stay-at-home order

The Province of Ontario is in a provincial state of emergency and stay-at-home order. This is in addition to the current provincewide shutdown.

Most City of Kitchener facilities are closed for public use, with some exceptions, see facility listing below for exceptions. Residents are encouraged to remain at home with exceptions for essential purposes, such as going to the grocery store or pharmacy, accessing healthcare services, for exercise or essential work. Read more in our latest news release

We will update this page when new information is available, click the green button to the right, to get updates as soon as we post them. We are also posting regular updates on social media. Follow us on FacebookTwitter and Instagram.

On this page:

  1. What's open
  2. What's closed/cancelled
  3. Online and and appointment-based services
  4. Refunds and financial assistance

What's open

Currently open:

What's closed/cancelled

All city buildings and outdoor amenities are closed to the public, including:

City-affiliated events are being delivered virtually or physically distant, including:

Refunds

Refund methods vary by payment type. We will process refunds as soon as possible, but there may be some delays due to the volume of refunds. 

  • Credit card: we will refund your purchase to the credit card registered to your Active Net account. Please check your account information to verify the credit card information is correct.
  • Debit, cheque and cash: we will add a credit to your Active Net account. If you want a refund of this credit, please email us with the following information:
    • Full name
    • Phone number
    • Full mailing address

Please log in to your Active Net account to update your account information. This will help us refund your payment quicker.

We are suspending any related memberships during this period. Your expiry date will be extended once facilities reopen.

Leisure access funds

You will receive a credit to your account if you paid for part or all of your program registration using leisure access funds.

If you paid for the full amount with leisure access funds, you will receive a credit for the full amount. If you also used a different payment method, you will receive a partial credit and partial refund as outlined above.

Future programming and registration

We will continue to review the situation as new information becomes available. Future decisions will be based on recommendations from our provincial and regional partners. Subscribe to this page to get updates when we post them.