Wi-Fi internet access


Need to respond to an important email, or look up what's happening downtown tonight? No problem! Wi-Fi Internet access is available in most of our facilities. You can use this free service with your Wi-Fi-enabled device - smartphone or tablet.

Connecting is easy, simply:

  1. On your device, connect to the "Kitchener Public WiFi" SSID.
  2. Open the web browser on your device. You should be redirected to the Wi-Fi Acceptable Use Policy. If you're not redirected immediately, refresh your browser a few times.
  3. Review the policy and, if you agree with the terms use, choose "I Accept." You will not be able to use the service if you do not agree with the terms.
  4. You should now be connected to the Internet and redirected back to your default home page.

Free access is provided as a convenience. While we attempt to ensure consistent and reliable service, we cannot guarantee that it will be available at all times. Unfortunately, we are unable to provide technical assistance for connecting to Wi-Fi service.

Also, web access is filtered to remove what many people would consider offensive content. However, we cannot guarantee offensive content will be blocked. We are also unable to respond to requests to unblock certain sites.

Free Wi-Fi facilities

We offer free Wi-Fi at the following facilities:

Wi-Fi-enabled facilities

The Government of Canada approved up to $250,000 through the Canada 150 Community Infrastructure Program to expand Wi-Fi in public places in our community. The following locations are Wi-Fi-enabled, as part of this project:

  • The Aud
  • Victoria Park Pavilion
  • McLennan Park
  • Carl Zehr Square
  • Activa Sportsplex
  • Lions Arena
  • Sportsworld Arena
  • Centreville Chicopee Community Centre
  • Don McLaren Arena
  • Grand River Arena

The expansion of Wi-Fi access in these locations also supports our Digital Kitchener strategy, aimed at promoting digital governance and economic development, as well as increasing digital literacy.

The Canada 150 Community Infrastructure Program supports the renovation, expansion and improvement of existing community and cultural infrastructure.

Terms of use

Key details of our Acceptable Use Policy:

  • By connecting to the Internet through our Wi-Fi service, you agree to be bound by all aspects of our Acceptable Use Policy. The Acceptable Use Policy may be updated or modified at any time and it is your responsibility to review the policy before using our service.
  • The policy provides specific terms and conditions that relate to use of our Wi-Fi service with which all users must comply.
  • The service is provided for personal, incidental use. Our Wi-Fi access is not to be used for any commercial or business purposes.
  • We are under no obligation to help you access or use our Wi-Fi service, and we cannot guarantee service will be made available to you.
  • You acknowledge and accept that some content, products and services available with or through our Wi-Fi service may be offensive or may not comply with applicable laws. We have implemented web-content filtering to restrict access to certain categories of content, which could be considered offensive. You accept and acknowledge that while we have implemented web-content filtering, offensive and illegal content may still be available through the service. You agree and acknowledge we have no obligation to monitor your use of the service, and we have no control over such use. You assume total responsibility and risk for access to and use of online content and for use of the service. We assume no liability for claims of losses arising out of or otherwise relating to access to or use of the service.
  • You cannot use our Wi-Fi service, or allow anyone to use the service on your mobile device, for any unacceptable use, such as:
    • invading another person's privacy; misrepresenting yourself by posing as someone else; unlawfully promoting or inciting hatred; unlawfully using, possessing, posting, transmitting or disseminating obscene, profane, hate, terrorist or child pornographic material;
    • posting, transmitting, distributing, disseminating, uploading or downloading content that is unlawful, threatening, harassing, abusive, libellous, slanderous, defamatory or otherwise offensive or objectionable; or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any municipal, provincial, federal or international law, order, rule or regulation;
    • accessing any computer systems, software, data, or confidential, copyright-protected, patent-protected material or personal information of any other person without the person's knowledge and consent; making unauthorized attempts to gain access to any account or computer resource not belonging you, or otherwise gain unauthorized access to, alter or destroy information of another person by any means or device;
    • uploading, posting, publishing, defacing, modifying, transmitting, reproducing or distributing information, software or other material that is confidential, protected by copyright or other intellectual, property or proprietary right, or related derivative works, without obtaining permission of the copyright owner or right holder;
    • disrupting our network, directly or indirectly; use the service to restrict, inhibit or interfere with the ability of any other person to use or enjoy use of our products or services or the Internet, including, without limitation, knowingly posting or transmitting information or software that contains a virus, lock, key, bomb, worm, Trojan horse or other harmful, debilitating or disruptive feature;
    • sending unsolicited email ("spamming"), large quantities of unwanted or unsolicited email messages ("mail bombing") or VoIP messages ("voice casting"); attempting to overload a system ("flooding"); participating in broadcast attacks; interfering with service to or by any user host or network; engaging in counterfeit, subterfuge or malicious activities; making inappropriate postings to news groups; sending false commercial messages; or engaging in any other abuse of email or news group servers;
    • violating any system or network security measures, including engaging in unauthorized access or use of our network, data or information;
    • using, intending or attempting to use, or allowing the use of our service in a way that violates any municipal, provincial, federal or international law, order, rule or regulation;
    • using the service in a way that violates the decisions, orders, policies or other requirements of the Canadian Radio-television and Telecommunication Commission or any other regulatory body with jurisdiction over the service or the city;
    • engaging in any activity which we advise you, in our sole and unfettered discretion, is an unacceptable use of telecommunications services, or is otherwise deemed an unacceptable use of our service.

If you breach the requirements of our Acceptable Use Policy, you agree that we may immediately and without notice, and in addition to all other rights and remedies at law and in equity, suspend the supply of any or all of our Wi-Fi service to you. Suspended service may be resumed at our sole and absolute discretion, once we determine you are no longer breaching any of the requirements of our policy. If you continue to breach any requirements of our policy, we have sole discretion to permanently terminate your access to our Wi-Fi service.

By choosing "I AGREE," or by using our Wi-Fi service, you acknowledge that you have read and understand our Acceptable Use Policy, and agree to be bound by its terms and conditions. You also agree that the policy constitutes the complete and exclusive agreement between you and the city, and this agreement supersedes any proposal or prior agreement, oral or written, and any other related communications.

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