Kitchener responds to COVID-19

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Tuesday, Jan. 12, 2020

On January 12, 2021, the Province of Ontario declared a second provincial emergency to help address increasing COVID-19 cases.

Provincial Stay-at-Home Order

Effective January 14, 2021 at 12:01 a.m. the Province of Ontario has issued a stay-at-home order requiring everyone to remain at home with exceptions for essential purposes, such as going to the grocery store or pharmacy, accessing health care services, for exercise or for essential work.

Additional Public Health Restrictions

  • Outdoor organized public gatherings and social gatherings are further restricted to a limit of five people with limited exceptions.
  • Individuals are required to wear a mask or face covering in the indoor areas of businesses or organizations that are open. Wearing a mask or face covering is now recommended outdoors when you can't physically distance more than two metres.
  • All non-essential retail stores, including hardware stores, alcohol retailers, and those offering curbside pickup or delivery, must open no earlier than 7 a.m. and close no later than 8 p.m.

During the current provincewide shutdown:

  • No indoor gatherings with people outside your household is allowed.
  • Outdoor organized public gatherings and social gatherings have been further restricted to a limit of five people with limited exceptions.
  • City rentals have been cancelled (with some exceptions)
  • City facilities have been closed (with some exceptions)
  • The Kitchener Farmers’ Market (lower market hall & produce areas) remains open on Saturdays as an essential service. Food Hall has been closed.
  • Parks and outdoor amenities are still open.Kitchener Public Library branches are closed. Curbside holds pick-up will continue.

This page will be updated when new information is available. Click the yellow button at the bottom of the page to get updates as soon as they’re posted. 

For more information, call us 24/7 at 519-741-2345. For Region of Waterloo or Public Health information, call 519-575-4400. Read about how the provincewide shutdown will impact City programs and services.

Thank you for doing your part to help stop the spread of COVID-19 in Kitchener and Waterloo Region.

Impacts to City programs and facilities

City Services and facilities
DoDon't
Pay property tax, utility bills, parking tickets online or by mail and apply for building permits and more online at Kitchener.ca. Visit City Hall or City facilities. All City facilities and buildings are closed to the public (with limited exceptions). All City facility rentals have been paused.
Access City services online at kitchener.ca. Register online for public consultations or to appear as a public delegation at a City committee or Council meeting. Attend a City facility. All City facilities and buildings are closed to the public (with limited exceptions).
Obtain a marriage license or burial permit – in-person by appointment only – at Kitchener City Hall Try to get married at City Hall. The Kitchener City Hall wedding Chapel is closed. Rentals for wedding, funeral and religious services as well as rites or ceremonies will continue – physical distancing must be maintained with 5 people indoors or outdoors
Buy food and essential items at the Kitchener Market (Saturday 7am – 2pm) Try to gather or eat at the Kitchener Market. The Food Hall is closed.
Take advantage of curbside and contactless pick-up from Kitchener Public Library branches. Visit any Kitchener library branches to browse or stay for extended periods.
Recreation: Arenas, pools, parks and community centres
DoDon't
Make use of City parks, playgrounds and designated off-leash dog parks only with people you live with as long as you stay two metres away from people you don’t live with. Play or practice team sports, meet or gather outside with more than 5 people while using amenities.
Exercise in your home or outside.

Try to visit City arenas, pools or community centres. They are closed for public use.

  • Some arenas will maintain limited access for elite sports
  • Some community centres will maintain limited access for food distribution, addiction support, warming centres and seniors day programs at the guidance of Region of Waterloo Public Health. Visit our community centres page for details.
Go for a leisure skate at an outdoor rink.  
Visiting and gathering
DoDon't
Have gatherings with only those in your household. Have visitors inside your home, hold indoor parties, events or gatherings with people outside your household. Essential support workers and emergency repairpersons are permitted.
Have exclusive close contact with ONE other household only if you live alone. Visit multiple households or contacts, even if you live alone.
Go for walks or visit outdoors with up to 5 people as long as physical distancing can be maintained. Gather outdoors with people outside your household where physical distance cannot be maintained.
Check on vulnerable family, friends and neighbours. Forget to ask those you know who are vulnerable if they need groceries or other necessities.

Frequently asked questions

Why do I have to wear a face covering in public?

Region of Waterloo bylaws require the wearing of masks on transit and in enclosed public places such as shopping malls and retail shops, restaurants, museums, grocery stores and more.

These by-laws are another tool to help reduce the spread of COVID-19 in the community.

Learn more about the face covering by-law in Waterloo Region.

What does physical distancing mean?

Physical distancing means staying at least two-metres or six-feet away from other people to help reduce the spread of the virus.

Learn more about ways to stop the spread.

What are the gathering limits?

Limits for all organized public events and social gatherings:

  • 5 people indoors or outdoors

What else can I do to protect myself?

Staying home, limiting the number of visitors in your home, covering your coughs and sneezes, washing your hands and downloading the COVID Alert app are other ways to protect yourself.

Learn more about protecting yourself from COVID-19.

 Is church service at my Community Centre still on? 

Due to the limits imposed in the number of people congregating indoors during the provincewide shutdown, all church services held in community centres will be paused.

Helpful links

As the COVID-19 pandemic continues to evolve around the world and in our local community, the health and wellbeing of Kitchener residents remains our top priority.

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What's open and closed

Listing of what's open and closed including buildings, events and programs. What you need to know about getting a refund.

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Changes to city services

How we are adjusting to serve you better.

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Support for businesses

Resources for business owners and City of Kitchener business tenants.

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Recovery Plan

The City of Kitchener's plan for recovery.

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