Kitchener responds to COVID-19

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Banner with text Waterloo Region is currently under the red level control

November 20, 2020

The Province has elevated Waterloo Region to the Red-Control level of the provincial COVID-19 framework beginning November 23. In response, the City of Kitchener is urging residents to stay home as much as possible.

Residents should stay home except for essential trips for work, medical appointments, exercise or groceries. This will have a direct impact on our community including helping to prevent hospitalizations, illness and death.

Provincial Red-Control measures include stricter gathering limits, impacts to sports and recreation, increased screening at businesses and more.

Red-Control impacts to City programs and facilities

Beginning Friday, Nov. 27, the Province has provided updated guidance on the limits for recreation facilities and community centres. These changes include:

  • Community Centres:
    • Indoor capacity of 10 program participants per room/space, provided physical distancing can be maintained.
    • Outdoor capacity of 25 program participants per space, provided physical distancing can be maintained.
    • Visitors must continue to register through ACTIVENet. All visitors and staff will be screened for COVID-19 symptoms.
  • City Hall: 
    • Visitors should make an appointment. All visitors and staff will be screened for COVID-19 symptoms.
  • Kitchener Market:
    • Indoor food court dining is now limited to a maximum of 10 people (previously 50). All visitors and staff will be screened for COVID-19 symptoms.
  • Sports:
    • Team sports can no longer be practiced or played. Training is still allowed, but no games or scrimmages.
  • Arenas:
    • All sports and recreational programs in arenas and multiplexes are now limited to 10 people per room indoors and 25 outdoors. All visitors and staff will be screened for COVID-19 symptoms.
    • Additional coaching and training staff are permitted, limited strictly to those officially rostered with the team/athletes as identified in their provincial association’s return to play protocols, provided physical distancing can be maintained.
    • No spectators permitted. Where previously allowed, one guardian per minor aged participant is permitted. Masks for guardians are mandatory, and physical distancing must be maintained.
  • Pools:
    • Aquatics classes are limited to 10 participants per class.
    • If physical distancing can be maintained and total pool capacity remains below 30%, more than one class may be in the pool at a time.

Enforcement of public health orders will be stepped up across Kitchener and Waterloo Region to help limit the spread of COVID-19. Municipal and Regional by-law officers will be focusing on responding to calls about private gatherings and businesses/workplaces.

Read more about these and additional changes in our news release.

COVID-19 Second wave

During the first wave of the COVID-19 pandemic, the City of Kitchener continued to deliver critical services to the community while carefully resuming programs and services according to its phased approach to reopening.

Like other municipalities across Ontario, Kitchener is currently facing a second wave of COVID-19. As we head toward the cold and flu season, it’s going to take everyone to keep our community safe.

What you can do

The City continues to offer important programs and services to the community that align with Public Health guidelines.

Please continue to physical distance, wear a face covering, keep gathering sizes small, wash and sanitize your hands and stay home if you aren’t feeling well.

Kitchener is a caring community. Show kindness and compassion to others as we all deal with these challenges.

Helpful links

As the COVID-19 pandemic continues to evolve around the world and in our local community, the health and wellbeing of Kitchener residents remains our top priority.

This page will be updated when new information is available. Click the yellow button at the bottom of the page to get updates as soon as they’re posted. 

If you can’t find an answer to your question or need to report a problem, we are here for you 24-7. Give us a call at 519-741-2345.

Frequently asked questions

Why do I have to wear a face covering in public?

Region of Waterloo bylaws require the wearing of masks on transit and in enclosed public places such as shopping malls and retail shops, restaurants, museums, grocery stores and more.

These by-laws are another tool to help reduce the spread of COVID-19 in the community.

Learn more about the face covering by-law in Waterloo Region.

What does physical distancing mean?

Physical distancing means staying at least two-metres or six-feet away from other people to help reduce the spread of the virus.

Learn more about ways to stop the spread.

What are the gathering limits?

Limits for all organized public events and social gatherings:

  • 5 people indoors
  • 25 people outdoors

Limits for religious services rites or ceremonies, including wedding services and funeral services (apply regardless of the venue where held):

  • 30% capacity of the room indoors
  • 100 people outdoors

Learn more about the red level social gathering limits in Ontario.

What else can I do to protect myself?

Staying home, limiting the number of visitors in your home, covering your coughs and sneezes, washing your hands and downloading the COVID Alert app are other ways to protect yourself.

Learn more about protecting yourself from COVID-19.

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What's open and closed

Listing of what's open and closed including buildings, events and programs. What you need to know about getting a refund.

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Changes to city services

How we are adjusting to serve you better.

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Support for businesses

Resources for business owners and City of Kitchener business tenants.

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Recovery Plan

The City of Kitchener's plan for recovery.

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