Sanitary utility


Sanitary water, also referred to as wastewater, is water that has been used. It comes from things like flushing the toilet, taking a shower, or washing dishes. It can also come from commercial or industrial processes.

Our sanitary infrastructure collects wastewater through 834 kilometres of pipes and 22 pumping stations, and delivers it safely to a regional plant for treatment before being safely returned to the environment.

The City of Kitchener makes sure all city-owned sanitary sewers are working properly every day. It performs many services including inspecting sanitary pipes, repairing sewers, inspecting and repairing maintenance holes, and managing sewer odours.

The City is proud to serve more than 65,000 customers. Sewer rates billed to each property in Kitchener are charged to provide necessary maintenance to this important infrastructure and ongoing high quality services to the public. Learn more about your sewer rates.

We offer 24/7 response to emergency spills, pumping station alarms, sewage back-ups, basement flooding, and emergency sewer repairs. For service and repairs, call 519 741-2529.

 Don’t flush this!
We all have a part to play in keeping our sanitary water infrastructure working for everyone.

Don’t treat your toilet like a waste bin. Please don’t flush cleaning wipes, such as disinfectant wipes, baby wipes, sanitary wipes and paper towels down the toilet. These materials should be thrown out after use.

Wipes labelled as “flushable” are not flushable, and should be thrown out.

Cleaning wipes and paper towel don’t break down and dissolve like toilet paper does. Only flush the 3P’s: pee, poop, and (toilet) paper.

Avoid putting these common household materials in your toilets and sinks:

  • Cleaning wipes, such as disinfectant wipes, baby wipes, sanitary wipes and paper towels.
  • Fats, oils, and grease.
  • Adhesive bandages.
  • Feminine hygiene products, including tampons.
  • Condoms.
  • Rubber gloves, towels, rags, clothing, or parts of clothing.

These materials can cause blockage in your toilet and home sewer line, and could cause raw sewage to overflow into homes and streets, as well as local rivers and lakes.

Together we can keep our sanitary water system working properly!

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