Planning for Recovery


City of Kitchener Recovery Plan

The City of Kitchener provides more than 200 services and operates out of more than 70 facilities that need to be reopened and restarted while ensuring the safety of employees and residents is not compromised. A comprehensive recovery plan has been developed that includes the following key elements:

Chart with the following content (in order):  Facility recovery plans (e.g. Arenas, community centres, pools, City Hall, Kitchener Operations Facility). Program, service, event recovery plans (e.g. Summer day camps, swimming lessons, Neighbours Day). City of Kitchener reopening framework (Prioritizes facilities, programs, services and events to be brought back online). Broad service level protocols (e.g. Office/administration functions, one-to-one service, crews/outside teams, program delivery). Corporate-wide recovery policies, protocols & standard operating procedures (e.g. Health and safety, physical distancing, PPE, health screening, return to work).

To help guide the reopening of those facilities and the resumption of those services, a comprehensive recovery plan has been created which is focused on:

  • meeting the needs of the community by providing valued programs and services to business and residents,
  • ensuring the health and safety of City employees and members of the community,
  • contributing to community and global efforts to slow the spread of COVID-19, and
  • minimizing the City’s projected 2020 financial deficit. 

In order to reopen safely, each City facility that was closed, as well as the services, programs and events that were paused, will require:

  • conformity with group size limits in place at the time, as mandated by the Province,
  • a customized plan to reopen safely,
  • time for staff to implement that plan, and
  • in some cases, funding for new safety measures.

Given all of that work to reopen safely, with less than a full complement of staff,  it is not possible for the City to reopen all of its facilities and restart all of those services at once. To help prioritize where staff time and other resources will be focused in the coming weeks, the City has created a framework for reopening which is a major component of its overall Recovery Plan.

City of Kitchener Reopening Framework

The City’s framework for reopening lays out a gradual, phased approach to reopening municipal facilities and 
resuming programs, services and events. This gradual phased and evidence based approach:

  • provides an opportunity to monitor the situation as facilities are reopened and adjust future plans to ensure the health and safety of staff and residents,
  • prioritizes where the City will focus staff time and resources to be as ready as possible to reopen specific 
facilities once the province relaxes current public health restrictions,
  • ensures related facilities, programs, services and events are coordinated in their reopening, and
  • ensures health and safety protocols are applied consistently across all City facilities.

On April 27, 2020 the Provincial Government released its framework for a gradual re-opening of the Province. That framework lays out the approach, principles and three stages the province will use to guide the reopening of 
business, services and public spaces across Ontario. The City’s reopening framework is in general alignment with the province’s staging and utilizes many of the same guiding principles to determine which facilities may be 
reopened within specific time periods.

Province of Ontario’s Reopening Framework (Phase 2: Restart)
Stage 1Stage 2Stage 3


The province will consider:

  • opening select workplaces that can meet current public health guidelines
  • allowing essential gatherings of a limited number of people
  • opening some outdoor spaces
  • continued protections for 
vulnerable populations


The province will consider:

  • opening more workplaces with significant mitigation plans
  • opening more public spaces
  • allowing some larger public gatherings
  • continued protections for 
vulnerable populations

The province will consider:

  • opening all workplaces 
  • relaxing restrictions on 
public gatherings
  • continued protections for 
vulnerable populations

According to the provincial framework, there will be a two-to-four week period between the launch of each of their stages to allow the Chief Medical Officer of Health to assess conditions and provide advice on whether to proceed to the next phase of reopening, stay in the current stage, or potentially adjust or tighten restrictions depending on circumstances at that time.

Important note: The City of Kitchener reopening framework is based on the latest direction of the Province of Ontario and local public health officials as of June 1, 2020. As the situation across Ontario continues to evolve, those directions will change, and new information will become available that will require the City’s to adjust its reopening plan. Final decisions about when specific facilities will be reopened are subject to future provincial 
guidance and the easing of public health restrictions. In making final decisions about reopening, the City’s primary goal will be to protect the health and wellbeing of its employees, as well as the residents it serves.

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