KW joint services


Our joint services initiative with the City of Waterloo is another example of the great things that happen in our community when we work together.

For more than a decade, we've worked closely with Waterloo to:

  • Identify services we share and look at ways we can streamline them to benefit residents on both sides of our borders;
  • Maximize the effectiveness and efficiency of our resources and service delivery;
  • Develop and complete strategic joint initiatives; and
  • Learn from our collective best practices.

The joint projects we pursue must align to three basic principles:

  • Accessibility: Each service and program must be citizen-focused; residents in both cities must be able to understand the purpose of the project - and the benefits provided.
  • Accountability: Each project must represent the needs of both communities and clearly identify areas of responsibility.
  • Affordability: Each project must maximize cost efficiencies where possible, without sacrificing the benefits to residents.

Specifically, each project must:

  • Enhance the ability of either city to deliver or develop a service or program outside of its resources,
  • Create service-level improvements, while either maintaining costs or producing future savings opportunities,
  • Provide operational and/or capital opportunities, and
  • Feature best practices of both of our organizations.

Our current to-do list

This collaboration has led to nearly 70 joint projects to date - including the following initiatives underway in 2019-2020:

  • Undertake a speed limit review of the uniform speed limit of 50km/h and examine the benefit and feasibility of reducing to 40km/h.
  • Investigation of new stormwater grant program that would enable private property owners to enhance stormwater management on their properties, reducing runoff to municipal systems.
  • Inclusionary zoning for affordable housing – Assess the impact of provincial legislation requiring the inclusion of affordable housing units in new residential development projects, and the option for municipalities to implement such zoning.
  • Develop shared annual sidewalk and road inspection programs.
  • Develop a ‘Getting Around’ app for citizens to be aware of when city streets will be cleared after a winter snow event.
  • Fleet inventory software sharing to support continuous improvement of operations and broader use of Kitchener’s highly regarded system.
  • Stormwater Management Facilities risk assessment to mitigate chlorides entering drinking water through a partnership between the Cities of Kitchener and Waterloo, and the Region of Waterloo.
  • Specialized Fire Rescue training to develop consistent depth of knowledge and skill in both Cities’ Fire Services for high angle and trench rescue situations.
  • Collaborate on winter weather updates to ensure citizens receive consistent messages and provide greater level of web-based and social media communications.
  • Formalizing enforcement of special events to provide clear processes, mitigate risk and identify reciprocal support arrangements between the cities.

Ongoing collaboration

 In addition to formal annual initiatives, the two cities collaborate on an ongoing basis to improve service efficiency, effectiveness and consistency.

  • Maintenance of the 20 border streets including snow removal, general upkeep, street sweeping and leaf collection.
  • After-hours dispatch - Kitchener takes Waterloo's public works and facility after-hour calls and provide dispatch services to reduce costs of duplication.
  • Joint fire dispatch - Kitchener provides dispatch services to Waterloo and Cambridge for an annual fee; this includes all infrastructure, hardware, software and mapping data.
  • Mutual aid - If a major emergency occurs and the situation cannot be contained or controlled with available resources, both cities will look to one another to provide support or coverage in needed areas.
  • Equipment sharing to reduce duplication and costs e.g., Waterloo uses Kitchener's portable bleachers for special events.
  • Kitchener manufactures Waterloo's traffic signs.
  • Common online platform for citizen feedback EngageKitchener, EngageWaterloo, EngageCambridge and EngageWaterlooRegion.
  • Coordinated efforts and applications related to external grant opportunities from with both cities can benefit.
  • Coordinated ongoing lobbying efforts in support of two-way, all-day GO service from Toronto to Kitchener, and high-speed rail to foster a Toronto-Waterloo corridor.
  • Joint advertising campaigns to reduce cost of informing residents about programs like snow and ice removal, Earth Week, Earth Hour and more.
  • Joint purchasing through the Cooperative Purchasing Group of Waterloo Region to achieve savings on the purchase of everything from road salt to envelopes.
  • Waterloo Region Small Business Centre is jointly supported through the economic development functions of both cities.
  • Firefighter recruitment - Kitchener, Waterloo, Cambridge and Guelph have streamlined the process for applications to reduce costs.
  • Staff learning and development - actively seek opportunities to share best practices and common staff learning programs.
  • Joint promotion of the ‘Bloom in a Box’ program, which provides a grant to homeowners toward purchase of a naturalization kit for a landscaped area to reduce stormwater runoff to municipal systems.
  • Corporate fleet training and best practice information sharing.
  • A common Administrative Monetary Penalty System to move adjudication of parking tickets, now known as penalty notices, out of the provincial court system; municipal enforcement officers in both cities now have discretion to resolve parking ticket issues.
  • Launch of Alert Waterloo Region, a service that provides residents important public safety messages in the event of a large scale emergency such as a flood, severe weather, or other emergency situations.

Related projects

On top of formal joint projects, other initiatives are built on significant cooperation between Kitchener, Waterloo and other services within our region, including:

  • Kitchener Public Library eliminated its non-resident charge and is now part of the regional reciprocal borrowing network.
  • Both libraries share a single, integrated computer system that manages core activities of the customer, circulation and collection databases. This agreement includes purchase and cost-sharing of new hardware and software, as well as ongoing service agreements for the system.
  • The libraries also purchase some database products jointly, and participate with other library systems to provide downloadable content (e-books, e-audio and e-video).
  • Tourism - Both cities contribute to Waterloo Region Tourism to provide tourism services to their respective communities.

Contact Us