Direct Detect


In the event of a fire, every minute counts. Each minute of delay is critical to your safety and can impact on the damage to your property and even the safety of the firefighters responding to your emergency.  Having and around-the-clock, immediate and direct link to Kitchener Fire closes the gap in time between you hearing an alarm and noticing a fire, and when you call 9-1-1.

Direct Detect is a monitoring system that detects fire, smoke and carbon monoxide, and is connected directly to your local fire department. And it's the only system that will respond immediately when there is a threat, contacting Kitchener Fire and ensuring an emergency response team is dispatched to your home or business. 

Direct Detect provides a quicker response and reduces the chance of injury or property damage in an emergency, even when you're not there!

Whether or not you are present in your home or business, Direct Detect will dispatch the fire department as soon as smoke, fire or carbon monoxide is detected - providing extra home security for your family and your valuables.

In addition to a stronger sense of safety, homes protected by Direct Detect can save 5-15 per cent on their home insurance.

Direct Detect is available to you if you live in, or operate a business, in Kitchener, Waterloo, Wilmot, Woolwich or Wellesley Townships. Affordable monthly rates are available. Direct Detect monitoring system can be rented or purchased for home or work. Learn more about out residential, or business services.

 Direct Detect for your home

There are several working parts to detecting fire, smoke and carbon monoxide in your home. We can work with you to find the right combination of protection at a price you can afford. For increased peace of mind, consider installing a system in the home of a parent or child who lives in a residence other than your own. 

Direct Detect monitoring is available to those who rent or own their home. 


  • Free installation
  • Monitoring though standard phone line or the internet
  • Low monthly monitoring and equipment rental fee
  • Parts and labour on repairs is free 
  • Protection is available for as low as $16 a month.


  • Purchase includes a one year parts and labour warranty 
  • Monitoring through use of a standard phone line, internet, or an AES wireless system.
  • Low monthly monitoring rate ($6.65/month)
  • Additional fees may apply

Each household requires a combination of detectors. Depending on the square footage of the home, multiple units may be required (control panel, smoke/heat detector/CO detector/internet module). Your Direct Detect agent can make recommendations based on the needs of your home. Systems for purchase are priced according to the needs of the home. We look forward to making a recommendation to you that is specific to the needs of your home. 

Contact us to learn more about the type of protection you need, and to ask for a free quote. 

 Direct Detect for your business

Whether you have an existing fire alarm or sprinkler system, or are looking to install a fire warning system, Direct Detect can help to keep your business safe through monitoring of fire, smoke and carbon monoxide. 

As a business owner, you will have peace of mind that your business is protected 24/7, thanks to the immediate notification to Kitchener Fire of threat of fire, smoke or carbon monoxide. Direct Detect also reduces potential tampering with your smoke alarms, and relieves the hassle of changing batteries when they need replacing.

The cost of monitoring for your business is directly to the size of space of the unit or building(s). The greater the square footage, more monitoring units are required. Your Direct Detect agent can make recommendations based on the needs of your business.

Direct Detect is available for both required and elective monitoring. Customers with multiple sites may qualify for discounting if there is a single point of billing.  Landlords with multiple properties may be eligible for a discount.

Contact us to learn more about the type of protection you need, and to ask for a free quote.

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