Customer service


Kitchener wants to serve you right!

Complete the online survey  to WIN prizes! 

The City of Kitchener is doing a customer service check-in. From March through September we'll be asking you about what we are doing well and where we can improve so we can continue to deliver a great service experience. 

Tell us how we're doing.

  • Complete the online survey for a chance to win awesome prizes. 
  • Watch for us this summer at City facilities and local events.

Call our contact centre

Open 24 hours a day, the contact centre is here for you. If you need information or are requesting a service from the city, you can reach us at 519-741-2345.

Connect with Kitchener

We've made it easier than ever for you to connect with Kitchener. You can connect with us online, in person, by email, through social media, or by phone - it's up to you!

Report a problem

Whether it's a pot hole, some graffiti, or a trail surface needing attention, let us know if you see a problem.

At the City of Kitchener, service is our reason for being, and at the forefront of everything we do. You can learn more about our commitment to service in our customer service strategy.

Need more details? Check out this chart with more details. Feel free to contact us with any questions or for more information.

Contact Us