Customer service


Kitchener wants to serve you right!

Tell us how we're doing.

Call our contact centre

Open 24 hours a day, the contact centre is here for you. If you need information or are requesting a service from the city, you can reach us at 519-741-2345.

Connect with Kitchener

We've made it easier than ever for you to connect with Kitchener. You can connect with us online, in person, by email, through social media, or by phone - it's up to you!

Report a problem

Whether it's a pot hole, some graffiti, or a trail surface needing attention, let us know if you see a problem.

At the City of Kitchener, service is our reason for being, and at the forefront of everything we do. You can learn more about our commitment to service in our customer service strategy.

Contact Us