What's open and closed

Suburbs

Due to the COVID-19 pandemic, some city buildings are closed to the public and some programs  are cancelled due to COVID-19 restrictions. Visit our city services page for a listing of services available. 

During this crisis, we are taking our lead from the provincial and federal governments and Region of Waterloo Public Health and coordinate with municipal partners on our local response to the pandemic.

We will update this page when new information is available, click the yellow button at the bottom of the page to get updates as soon as we post them. We are also posting regular updates on social media. Follow us on FacebookTwitter and Instagram.

On this page you will find:

What's open:

Currently open:

What's closed/cancelled:

All city buildings are closed to the public, including:

* Note: Appointments are available at Woodland and Williamsburg cemeteries for families who have experienced a loss. For more information, contact Kitchener Cemeteries.

Outdoor recreational amenities remaining closed in Ontario, as directed by the Province, include:

City-affiliated events being delivered virtually or physically distant, including:

The city is working with event organizers and partners to assess and identify alternate opportunities for each event. For a full list of postponed events and cancellations, click here.

Refunds

Refund methods vary by payment type. We will process refunds as soon as possible, but there may be some delays due to the volume of refunds. 

  • Credit card: we will refund your purchase to the credit card registered to your Active Net account. Please check your account information to verify the credit card information is correct.
  • Debit, cheque and cash: we will add a credit to your Active Net account. If you want a refund of this credit, please email us with the following information:
    • Full name
    • Phone number
    • Full mailing address

Please log in to your Active Net account to update your account information. This will help us refund your payment quicker.

We are suspending any related memberships during this period. Your expiry date will be extended once facilities reopen.

Leisure access funds

You will receive a credit to your account if you paid for part or all of your program registration using leisure access funds.

If you paid for the full amount with leisure access funds, you will receive a credit for the full amount. If you also used a different payment method, you will receive a partial credit and partial refund as outlined above.

Future programming and registration

We will continue to review the situation as new information becomes available. Future decisions will be based on recommendations from our provincial and regional partners. Subscribe to this page to get updates when we post them.

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