City services

Suburbs

 

Due to the COVID-19 pandemic, we are making changes to help serve you better. Use the accordions below to learn more about each change.

Closures and cancellations

All city buildings are closed to the public and all programs and events are cancelled up to and including June 30.

More details are available here.

Downtown and hospital area parking

Parking locations that are open:

  • Duke & Ontario garage
  • Charles & Benton garage
  • All downtown and hospital area city-owned surface lots
  • Some downtown on-street parking

We encourage digital, cashless payments to help fight the spread of germs on cash and physical infrastructure.  For those who must go out (whether to work or for supplies), if you need to park, please remember to use the Passport Parking app whenever possible to pay for on or off street parking.

Parking locations that are closed for daily parking:

  • City Hall garage
  • Kitchener Market garage
  • Civic District garage (KPL/Centre in the Square)
  • On-street parking on King Street between Frederick Street and Francis Street

Free parking is available in city surface lots after 5 p.m. Monday through Saturday and all day Sunday. If you have a city-issued transponder or mirror permit, you still have access to your parking facility.

Monthly parking permits

Monthly permit holders will receive a refund on their account for three weeks of parking fees (March 16 to April 6, 2020). On April 6, regular parking fees resumed. Parking and appropriate parking facilities support essential services.

You can suspend your parking permit without fear of losing your parking space. Please contact our parking staff, and include the following information:

  • Full name
  • Customer account number
  • Parking facility where you currently park

When normal operations resume, and upon your request, we will reactivate your parking permit.

Paying a parking ticket

If you receive a parking ticket, you can pay your fine using any of the following methods:

  • Online
  • By mail
  • Payment box outside city hall
Find more details on our parking ticket payment page.
Wider sidewalks downtown

To help make room for physical and social distancing, we have made the sidewalk on King Street wider. Between Frederick Street and Francis Street, we have added barriers to expand the sidewalk into the on-street parking spaces. During the summer, we usually use these bollards to create patio spaces.

Cars, bikes and trucks are still allowed on King Street. If you need to drive downtown to pick something up, you can park curbside for 15 minutes. We ask that deliveries take place in lane-ways and on side streets.

Public washrooms downtown
The 24/7 Carl Zehr Square washrooms in front of city hall are available for public use. There are also washrooms open to the public at the former Charles Street bus terminal from 7 a.m. to 11 p.m.
Refunds for programs

All programs are cancelled up to and including June 30. We are issuing refunds to everyone registered for a program during this time.

Refund methods vary by payment type. We will process refunds as soon as possible, but there may be some delays due to the volume of refunds.

  • Credit card: we will refund your purchase to the credit card registered to your Active Net account. Please check your account information to verify the credit card information is correct.
  • Debit, cheque and cash: we will add a credit to your Active Net account. If you want a refund of this credit, please email us with the following information:
    • Full name
    • Phone number
    • Full mailing address

Please log in to your Active Net account to update your account information. This will help us refund your payment quicker.

We are suspending any related memberships during this period. Your expiry date will be extended once facilities reopen.

Summer programs, including camps, are scheduled to continue as planned. We will update this page as future decisions are made.

Leisure access funds

You will receive a credit to your account if you paid for part or all of your program registration using leisure access funds.

If you paid for the full amount with leisure access funds, you will receive a credit for the full amount. If you also used a different payment method, you will receive a partial credit and partial refund as outlined above.

Future programming and registration

We are not accepting new program registrations during this period. We will continue to review the situation as new information becomes available. Future decisions will be based on recommendations from our provincial and regional partners. Subscribe to this page to get updates when we post them.

Facility rentals and events

All city buildings are closed until at least May 31, 2020, and all events are cancelled until at least June 30, 2020. If you have a question about your specific event or rental, contact the city staff member you booked a facility through.

Bylaw enforcement

We will continue to enforce any bylaws related to the health and safety of residents. Staff are proactively addressing and responding to parking enforcement requests that are safety-related.

Surface lots downtown re-opened on April 6, enforcement staff are proactively monitoring and enforcing paid parking in all lots within the downtown.

If you have any questions or need to report a problem, call 519-741-2345 or send us an email.

To file a noise complaint, call the Waterloo Region Police Service at 519-570-9777.

City staff are working

Critical services we continue to provide during this time include:

  • Storm water and wastewater services: storm water and wastewater network maintenance, pumping station monitoring and critical infrastructure planning.
  • Fleet management: inspections and maintenance.
  • Road and traffic management: garbage collection in core areas, road repairs, street sweeping, sidewalk maintenance and sign maintenance.
  • Cemetery services: grounds maintenance, cremation and burial services.
  • Parks and trails: maintenance of parks, trails, sports fields, downtown, natural areas and boulevard/street trees.
  • Water and gas utility services: water quality, water distribution system maintenance and gas investigations, repairs and maintenance.
  • Facility management: security, custodial and maintenance and repairs.

Some of these services require staff to be out in the public. If you see city staff, please continue to practice physical distancing and do not approach them.

Construction

The Ontario Government determined construction and maintenance of roads, watermains, sewers and other critical municipal infrastructure is essential. All non-essential construction projects are paused. All contractors working on critical projects for the City of Kitchener employ policies and procedures to protect the health and wellness of workers and the community in general as part of the contractor's Health and Safety Plan and in accordance with Ministry of Labour guidelines.

Garbage and recycling

Waste collection is a critical service provided by the Region of Waterloo. Please continue to sort, prepare and place your items on the curb for 7 a.m. on your collection day.

You can fill out this form if you run into any issues with curbside collection.

Public transit

Grand River Transit is operating buses, MobilityPLUS and ION trains. Changes to ION services levels went into effect on Monday, March 16.

Visit Grand River Transit for more information and trip planning.

Community gardens

14 community gardens on city-land are open. You may access a community garden if you are a volunteer with an assigned plot.

Please follow these guidelines when visiting a community garden:

  • practice physical distancing
  • avoid sharing equipment like tools and gloves
  • stay home if you are ill or have been in contact with someone who has tested positive for COVID-19

Some services may be impacted at this time, including:

  • water hook-ups
  • delivery of mulch

More information is available at LoveMyHood.

Property taxes and utility bills

Kitchener City Council approved extending immediate short-term economic relief measures to support residents and businesses for an additional 30 days. To help offer some financial flexibility to those significantly impacted by the COVID-19 pandemic, the City will be waiving penalties and interest on property taxes, late payment charges on utility bills and invoices, and non-sufficient fund (NSF) fee charges for the month of June 2020.

In addition, City Council approved additional relief and support for residents and business including:

  • an application-based property tax deferral program. The new program, which will launch in June, will allow residents and businesses to apply to extend 2020 final property tax bill due dates by 60 days.
  • the suspension of utility disconnection and collection activities up to and including August 31, 2020.

Payment options:

Pre-authorized payments

To cancel your pre-authorized payments, please submit a request at least two business days before your next payment date. You can submit a request through our revenue division.

Marriage licenses

Marriage licences are being issued on a prioritized basis via appointment only. For more information on how to request an appointment, please visit our marriage licenses page.

Building inspections and permits

The City of Kitchener is now resuming inspections of occupied buildings. Additional safety measures have been added to the process to ensure safety for staff, contractors and occupants.

We are reviewing new permit applications using digital software. Staff will continue inspections of unoccupied buildings following provincial direction. Visit our building permits webpage for more information or email our staff.

Letter of zoning compliance

To obtain a letter of zoning compliance before purchasing or leasing a property, send the application via email to our planning staff. 

We accept payment via cheque. You can send a cheque by mail or courier to City Hall attention: 6th floor, Planning Division. Please refer to the type of application you are submitting (a letter of zoning compliance) and reference the address or business name that the application relates to.

Zoning occupancy certificates

To obtain a zoning occupancy certificate, send an email to our planning staff.

We accept payment via cheque. You can send a cheque by mail or courier to City Hall attention: 6th floor, Planning Division. Please include a reference to the application the payment pertains to.

Heritage grants and permits

The deadline to make a heritage grant application has been extended to May 31, 2020 subject to available funding. We have waived the administrative fee for 2020 applications.

The deadline to complete work that has been conditionally approved has been extended to Oct. 31, 2021.

Please note that in some instances, there may be a delay in granting conditional approval due to the current suspension of committee meetings.

Inquiries and applications should be submitted by email to our heritage staff (applications including attachments should not exceed 10MB in size).

Land development applications

We are accepting new development applications in the following digital formats:

  • by email
  • uploaded to our ShareFile service

If you need access to our ShareFile service, please send us an email.

Your application should include:

  • copy of the application form
  • photocopy of cheque payment
  • any other required documentation

Mail or courier the original, signed application form and cheque to City Hall, to the attention of the Planning Division.

There may be delays and limitations on finalizing staff reports and approvals due to:

  • current restrictions on community engagement
  • suspension of committee/council meetings
  • other provincial directives beyond our control

We appreciate your patience. If you have any questions or need help with this process, please contact us.

Please visit the land development application, site plan or pre-submission consultation pages for more information.

Message to the Development Industry

Sign permit applications

Kitchener City Council approved extending immediate short-term economic relief measures to support residents and businesses including waiving temporary sign permit fees up to and including December 31, 2020.

Please email sign permit applications along with any questions to planning@kitchener.ca

Special council meetings

Electronic special meetings of council may be scheduled as needed to ensure the business of the city can continue to move forward. Check our council calendar or follow us on social media to get updates.

Kitchener is part of the Regional Municipality of Waterloo, which means that some of the services that are provided to citizens are the responsibility of the city and others are the responsibility of the region.

Residents pay taxes to both orders of government and both the city and the region have councils that set their individual budgets.

The following chart outlines and provides quick links to some of the key areas of responsibility for the City of Kitchener and the Region of Waterloo. 

CITY OF KITCHENER

REGION OF WATERLOO

Bylaw Enforcement

Parking, Property Standards
Land Use Issues, Noise

Bylaws

Emergency Services

Fire Department

PoliceAmbulance

Licensing

Business, Lottery

Taxis, LimousinesSalvage Yards
Second Hand Dealers and Shops

Roads

Municipal (those with blue signs) -Maintenance, winter control, and construction

Regional (those with green signs) - Maintenance, and Construction

Housing

Social Housing - Kitchener Housing

Regional Housing

Vital Statistics

Birth registrations, Death registrations, Marriage licenses

Disease Control, Immunization

Waste Management

Sewage collectionLeaf collection

Landfill sites, Blue Box Recycling, Green bins, Garbage collection, Yard Waste

Water

Water distribution, Sanitary and Water Connections, Locates

Water and Wastewater

Other

Community Services - Parks, ArenasCommunity Centres, Trails

Transit,  Public Health, Social Services 

Contact Us