Emergency Services - Call 911
Fire, Health Care and Police
The City of Kitchener is well served with a comprehensive Health Care infrastructure as well with a Regionally run Police Services and City run Fire Protection Services.

City of Kitchener’s Emergency Plan
In your day-to-day living, disasters may seem a distant possibility. Yet natural disasters, such as floods or tornadoes; technological or environmental accidents, such as chemical spills; or service disruptions, like the massive power black-out in August 2003, can strike any community, including ours, at any time.

Like all other municipalities across the province, the City of Kitchener has been proactive in preparing and constantly reviewing and updating its official Emergency Plan. The plan provides guidance to key officials, agencies and departments within the city regarding the expected initial response to a serious, large-scale emergency and an overview of what their individual responses should be.

• Download a copy of the City of Kitchener's Emergency Plan

If you require further information about the city’s emergency resources and planning, please contact Tim Beckett, Fire Chief for the City of Kitchener, at 519-741-2926 or by e-mail to tim.beckett@kitchener.ca.

For City Residents
If you’re unprepared for a disaster, it can shatter your life. Expect the unexpected and plan for it. Knowing what to do when a disaster strikes will help you better control the situation and be in a better position to recover more quickly.

Make sure everyone in your family knows what to do before, during and after an emergency. Set up a family meeting to discuss how you can best prepare for an emergency. Assemble an emergency kit with food, water, and supplies. If evacuation is required or power is out, an emergency kit will be a vital tool for your family. For more information about how to put an emergency kit together, visit www.getprepared.ca

Pandemic Flu and Avian Flu
The Ontario Ministry of Health has provided information about the pandemic flu and the avian flu.

• Pandemic flu fact sheets
• Avian Flu fact sheets

Fire Services
The Kitchener Fire Department provides protection from fire, life threatening emergencies and dangerous conditions. In response to life threatening emergencies and dangerous conditions, the Kitchener Fire Department provides a full range of fire suppression, life support, hazardous materials response, and technical rescue services. Visit Fire Services section »

Fire Department Annual Reports

• 2008 Fire Department Annual Report
• 2007 Fire Department Annual Report

Health Care
From hospitals and nursing homes to emergency clinics and family doctors, the health care sector in the Kitchener area provides forward-looking, first-rate health care for those who live and work in the region.

All specialties in emergency and preventive care are represented with programs recognized as some of the best in the province. The hospitals - considered among the nation's best - build on a solid reputation of compassionate and efficient patient care.

• Grand River Hospital
• St. Mary's General Hospital
  

Emergency Medical Services (EMS)
EMS is part of an essential patient care partnership: EMS resources are dispatched through the Cambridge Central Ambulance Communications Centre, operated by the Ministry of Health and Long Term Care. Tiered Response of local Fire and Police resources through this centre, ensures the quickest possible response to life-threatening emergencies. All local fire departments now provide rapid cardiac defibrillation in support of EMS paramedics.

• Emergency Medical Services (EMS) - Region of Waterloo
  

Police Services
The City of Kitchener is served by the Waterloo Regional Police Force, which also serves Waterloo, Cambridge and the surrounding four townships.

• RCMP - Kitchener
• Waterloo Regional Police Services