A Culture of Inclusion

“We talk openly. We hear and consider multiple interests. We share the information that we all need to do our jobs well. We don’t work in silos. We are diverse. We all see and experience differently. We are who we are. And we believe that we all have value. We embrace and build upon our unique histories, expertise and aspirations.”

We want a work environment that includes us. Where we put as much effort into working with staff and engaging them in identifying issues and actions as we do with citizens. Where we interact with each other. Where we exchange ideas and information. Where we become engaged through being involved and working together. And where we know what’s happening not just in our own areas. We also want to be part of a workplace where individual differences are valued, supported and encouraged.

Collaboration, equity, fairness, meaningful inclusion and two-way communication are the keys to progress toward our “This is Where We Want to Work” vision. We are committed to a work environment that ensures that each of our perspectives is heard and that every person has the opportunity to contribute, and to reach her or his full potential.

What are we doing already?
There are currently several initiatives underway which focus on these areas including:

Employee Culture Survey
Completed by staff every 18-24 months; results determine and measure change and progress in employee satisfaction with corporate culture.

Employee consultations
Various opportunities throughout the year for staff to get involved and comment on internal initiatives and programs.

Cross-departmental work teams
Established on significant corporate initiatives and include representation from across the city. Examples include: website redesign, People Plan, Employee Culture Survey.

Open Door
Open Door is an on-line forum where employees can ask anonymous questions of senior management.

Let’s Talk
Mandatory, twice yearly two-way discussion between employees and their managers about performance and development opportunities.

Employee Advisory Committee
Cross-departmental committee of staff who proactively deal with employee concerns and questions.

Diversity Committee
Cross-departmental committee of staff devoted to developing internal and external diversity policies and programs.

Diversity training
The City of Kitchener's Diversity Training ensurs that employees have the awareness, skills, knowledge, and ability to carry out their individual responsibilities and create a workplace environment that is inclusive and supportive so all employees can do their best work.

GM Twinning Program
Pairs GMs with departments other than their own to provide opportunity for staff to get to know them and discuss issues.

Protégé Program
Pairs current staff with new staff who act as a guide during their first weeks.

Workplace Language Coaching
Assisting co-workers for whom English is a second language.